Stanford's Graduate School of Business has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The Stanford Graduate School of Business Career Management Center (CMC) serves 790 MBA students, 80+ MSx Fellows, and more than 20,000 alumni with a focus on helping our students and alumni define their unique career and life goals and vision, and by connecting them with resources, people, organizations and opportunities that will help them to achieve their goals.
The Director of Operations is responsible for the strategy and management of the operating functions (finance, analytics, product mangement, vendor relationships, external communications) of the Career Management Center (CMC) to ensure that high-quality services are provided to internal and external stakeholders, such as CMC staff, GSB students and alumni, recruiters, and other organizations at the GSB and Stanford University. The Director of Operations reports to the Assistant Dean & Director of the CMC, manages a team of four individual contributors, and participates as a member of the CMC leadership team.
The ideal candidate is:
A leader who identifies strategic and operational opportunities to improve processes using observation, data analysis, business needs assessment, and insights from team members.
A dedicated manager with patience and insight to build and develop a high performing team.
A creative problem solver with technical savvy to wisely leverage technology to better the user (e.g. students, alumni, admits, employers, staff) experience.
This is a full-time position with the expectation to work on-site 2-5 days per week.
Direct, monitor and ensure optimal career center operations
Monitor event logistics, scheduling, and execution
Define processes for career advising appointment scheduling, inbound email message triage, and other systems and programs
Evaluate product functionality needs from vendors
Ensure services that are provided to CMC staff, students, alumni, and employers are of consistent and high quality
Ensure high data quality produced by our primary system of record, 12Twenty.
Oversee CMC website, CareerHub and other systems
Negotiate and manage vendor contracts
Oversee planning, implementation, and logistics of CMC events
Manage Operations team including hiring, developing and retaining staff, supporting their career coaching and development, and being accountable for team's performance and work completion.
Being a thought partner for service changes and improvements
Defining and delegating roles and responsibilities
Developing performance expectations and perform annual performance evaluations
Accountable for deliverables submitted by Ops team members
GSB Employment Report and associated surveys
Communication strategy, planning, and execution
Admit to alumni experience with CMC products and services
Accurate monthly billing
Define and evaluate CMC processes and programs to align with GSB quality and standards, FERPA regulations, and university privacy expectations and guidelines.
Develop and maintain strategic alliances and collaboration with GSB and Stanford partners, peers from other schools, and vendors to benefit and support the CMC's and GSB's mission including contract negotiations.
Oversee informational updates, data integrity and analysis on student-facing career website, 12twenty employment management system and other internal systems.
Ensure products comply with FERPA regulations and Stanford's University Privacy Office expectations and guidelines.
Assist in the overall process and service delivery improvements, working from a customer-centered approach.
Oversee the development of the CMC non-salary budget; working with finance, define financial report needs to oversee billing, track ongoing charges, and project spending. Develop and manage budgets for projects and be fiscally responsible for the management of the expenses.
Project management as needed.
Other relevant duties as assigned.
To be successful in this position you will bring
Bachelor's degree and eight years of relevant experience, or a combination of education and relevant experience. Experience in a higher education setting is preferred.
Demonstrated experience managing, coaching, and developing people.
Ability to prioritize and delegate work to others.
Advance computer skills with strong expertise and proficiency in computer applications, databases, and Google Suite.
Excellent planning, organizational skills and attention to detail.
Effective interpersonal skills and demonstrated ability to work and communicate collaboratively.
Solid analytical and problem solving skills.
Demonstrated success in initiating, planning, following through and completing projects.
Ability to handle multiple priorities simultaneously, adapt to changing priorities, and meet deadlines.
* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
Discovery and fun. Visit campus gardens, trails, and museums.
Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?