Systems & Integration Specialist - Student & Family Engagement and Operations
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR67279
This position is the point person for all systems related activity in SFS, including providing user support, maintaining a detailed knowledge of how departmental and related university systems operate, and ensuring the ongoing integrity of the data housed in SFS systems. Additionally, the employee should be familiar with the systems and software currently in use within the financial aid industry and continually be on the lookout for new technologies that will allow SFS to deliver exceptional customer service more effectively. Since Fall 2020 SFS utilizes PowerFAIDS to administer financial aid.
The position will be located in an open office environment. Position may work remotely as situations arise. Travel and attendance at events on and off campus is necessary. Work outside of normal business hours is necessary, throughout the year.
Primary Duties and Responsibilities
Serves as the SFS point person in working with WUIT and with IT professionals from other areas within the university. This includes being the SFS point person for all IT project related activity, including access management, troubleshooting, writing and submitting project definitions, pre and post-implementation testing, and creating test plans for SFS projects. As the point person for systems related issues, identifies data inconsistencies â“ mainly through review of audit reports, investigates them and works with Information Systems in getting them resolved, if necessary. The Systems and Integrations Specialist will support phase 2 and 3 of the PowerFAIDS implementation project and will also be involved in supporting the universityâ™s transition to Workday Student, also known as the Student Sunrise project.
Responsible for understanding government regulations and establishing new procedures and processes for maintaining compliance within strict deadlines.Â Award, process, and reconciles federal grants.Â Manages and implements the monthly Pell Grant origination and disbursement processes and reconciles Pell Grant data between internal systems and the Department of Education.
Ensures the accuracy of the Needs Analysis Rules through a thorough knowledge of them. Applies updates as necessary based on changes in WU need theory and changes in Federal Title IV regulation.
Coordinate and audit communication between government and institutional systems to ensure reliability and continuity of data.Â Manages and implements the ISIR, CSS Profile, and IDOC download processes and resolves held record statuses.
Serve as a member of the SFS Leadership Team and serve as the technology expert on the SFS Leadership Team.
Lead systems administration for seven systems including government and institutional programs.Â Provides support when departmental personnel and campus partners have SFS systems related issues. Provides training as necessary â“ including training of new staff members and campus partners.
Perform other duties as assigned.
A business or systems related graduate degree.
Direct experience with PowerFAIDS.
Knowledge of various activities within system operation, including FTP, system/database access, and experience with enhancement, development and integration of complex student information systems.
Experience in the financial aid industry.
Knowledge of SQL.
Understanding of data structures.
Project management and system implementation experience.
Strong analytical and mathematics skills.
Ability to manage and prioritize multiple tasks.
Ability to identify and implement process improvements.
Well-developed service orientation.
A high degree of professionalism.
Ability to make timely and sound decisions.
Ability to treat information with confidentiality.
Ability to accomplish tasks while working with others: team building skills.
Effective oral communications skills.
Ability to present ideas in a clear and concise manner.
Ability to listen effectively.
Excellent written communication skills. Ability to tailor writing styles according to varying forms of communication.
Analytical ability; a talent for creative thinking.
Ability to work under pressure.
Tenacity and resilience.
Bachelorâ™s degree and three years of related experience or equivalent education/work experience to equal seven years.
$53,900.00 - $92,200.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.