Department: IT Technology Support Svcs Salary/Grade: ITS/77
Job Summary:
Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.
Specific Responsibilities:
Strategic Planning
Recommends, plans, and implements workplace endpoint technology initiatives.
Administration
Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.
Creates project plans, testing, implementation, and evaluation of system.
Development
Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.
Tests, implements, and evaluates systems and service results.
Coordinates and processes application upgrades, security patching, platform software updates as necessary.
Leverages endpoint management technology to build shared software packages, images and policy management.
Creates endpoint management scripts, packages, and ad hoc reporting.
Performance
Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.
Supervises
Coaches and mentors staff
Minimum Qualifications:
Associate's degree or 1 year equivalent experience.
3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.
Work history demonstrating increasing levels of responsibility and leadership.
Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
Please see information highlighted below.
Infrastructure
active directory design, administration
Mac OS X Operating System
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Windows Operating System
Programming Languages and Frameworks
JavaScript
Microsoft PowerShell
Shell Scripting
Minimum Competencies: (Skills, knowledge, and abilities.)
One or more years’ experience in system administration of endpoint management systems or development of software images or packages.
Excellent oral and written communications skills, organizational skills
Ability to effectively control and/or participate in multiple projects of varying priorities in a consistently professional manner.
Ability to establish and maintain respectful and effective relationships with management, co-workers and customers.
Ability to work effectively with a range of responsible parties throughout the University to advance projects to timely and successful completion.
Demonstrated ability to analyze problems from multiple points of view, lead consensus building and translate consensus into planned action.
Familiarity with desktop computing environments and Internet utility software.
Demonstrated ability working with Operating System imaging and software packaging using automation.
Demonstrated ability working with Windows Server administration.
Preferred Qualifications:
Bachelor’s degree in Computer Science, MIS, or a related field
Past experience in a University or highly-decentralized corporate environment in planning and implementation of large, multi-divisional product launches.
Advanced experience with Windows OS and Mac OS X administration related to automated software delivery, patch management and Operating System imaging.
Demonstrated ability working with Windows Server administration, WSUS, DNS, DHCP, firewalls, networking.
Hands on experience with full-disk device encryption and encryption key management.
Preferred Competencies: (Skills, knowledge, and abilities)
Intermediate knowledge working with OS imaging automation - PEX/NetBoot Booting, Windows PE, Microsoft MDT, Dell KACE K2000 and K1000, Symantec Altiris, Microsoft-SCCM, Microsoft MBAM, JAMF Casper.
Intermediate skill level knowledge of Windows Group Policy, Log-in scripts, and Powershell
Intermediate skill level knowledge working with Active Directory policy, groups, users.
Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html tolearn more.
Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law. #LI-CF1
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.