The Student Affairs Audio/Visual Coordinator is responsible for providing event technology support for internal and external customers by designing, planning, and implementing audio, video, and lighting delivery systems for University Unions (Brown-Lupton University Unions and King Family Commons Building) and the Robert Carr Chapel. This position coordinates the installations, maintenance, and operation of audio/visual and digital signage equipment; trains and supervises student staff; and trains users.
Duties & Essential Job Functions:
1. Provides technology support for the University Unions and the Robert Carr Chapel by coordinating the installation, maintenance and repair of audio-visual and related systems; scheduling service calls for technology-related problems with vendors; and serving as a resource for identifying and troubleshooting related equipment problems. 2. Maintains inventory of repair, replacement and maintenance of audio-visual and digital signage equipment. 3. Trains and manages student staff in the use of audio-visual and lighting equipment by providing information about equipment operations and answering questions; explaining equipment features; troubleshooting user problems; and evaluating and elevating student staff knowledge and skill level. 4. Writes and maintains audio-visual procedures in manuals, websites and other necessary locations. 5. Serves as a consultant for the Robert Carr Chapel and other Student Affairs areas to troubleshoot audio-visual equipment and liaise with contracted vendors to resolve issues. 6. Facilitates departmental objectives by assisting in the planning process to implement projects; monitoring project progress; coordinating activities and required equipment; communicating with vendors; coordinating with University Unions and Chapel operations teams for renovations and major equipment installations; and resolving project problems. 7. Provides event support by meeting with clients before events; ensuring satisfactory placement and operation of audio-visual and lighting equipment and systems, including data projectors, sound equipment, video equipment, other audio-visual equipment; and directing the work of other staff who are also supporting events. 8. Oversees all events when acting as manager of Union facilities. 9. Provides oversight of the digital signage system and process within the University Unions, including, but not limited to management of submission process; troubleshooting of equipment and software; maintenance of the digital signage equipment; and serving a liaison with TCU IT and software company representatives. 10. Performs other related duties as assigned.
Required Education & Experience:
• Bachelor's degree or equivalent in experience. • 2 years’ experience in operating, installing, troubleshooting and repairing audio-visual and lighting systems in a production environment.
• Valid Texas driver's license. • Must be insurable under the university motor vehicle requirements. • Satisfactory completion of a post-offer physical examination.
• Familiarity with software such as EMS and Four Winds
Knowledge, Skills & Abilities:
• Knowledge of customer service techniques. • Knowledge of scheduling techniques. • Knowledge of basic electricity, electronics and variety of audio/visual technology systems. • Skill in some or all components of Microsoft Office. • Ability to read and interpret schematics and service manuals. • Ability to operate audio/visual equipment and systems required to perform the job. • Ability to use a variety of power and had tools, cleaners, and test equipment related to maintenance and repair of audio-visual equipment. • Ability to clearly communicate verbally. • Ability to draft grammatically correct correspondence. • Ability to train and lead staff and users. • Ability to manage multiple projects and meet deadlines.
TCU Core Competencies:
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
Physical Requirements (With or Without Accommodations):
• Visual acuity to read information from computer screens, forms and other printed materials and information. • Able to speak (enunciate) clearly in conversation and general communication. • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. • Lifting and moving objects and equipment up to 50 lbs.
Work Environment:
• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours, and will include some evening and weekend commitments. • This role is an on-campus, in-person position. • There are no harmful environmental conditions present for this job. • The noise level in this work environment is usually moderate.
AA/EEO Statement:
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
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