As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The UWSoN is one of the nation's top-ranked nursing schools and a national and international leader in improving the health and well-being of individuals, families, and communities through education, research, and service. It is also one of the top schools in the country in nursing research funding from the NIH and other sponsoring institutions.
The School of Nursing has an outstanding opportunity for an Assistant Director of Learning Technologies. This position provides a critical role in the enhancement of student education and technical support for UWSoN faculty and staff. This position provides excellent client services and support, maintains maximum uptime, and provides a secure and friendly environment that is conducive to advancing education. This position plays a key role in supporting the ongoing mission and strategic plan of the School of Nursing, ensuring alignment between the UWSoN initiatives, and those designated and performed by UW-IT. The Assistant Director of Learning Technologies must stay abreast of media and learning technology changes and make appropriate recommendations that advance the SoN’s initiative. This position requires a commitment to client service, the ability to work collaboratively in a changing environment, and the skill to work with members of the University community (faculty, staff, and students) who have diverse technology skills.
MANAGEMENT & OPERATIONS:
Manage day to day operations of the Learning Technologies team ensuring standards, policies, practices, and procedures necessary to ensure the highest level of customer service for SoN faculty, staff, and students are covered.
Work with the Director of Learning Technologies to develop content production projects and content generation standardizations
Act as project lead on mid-level projects
Provides regular status reports on assigned projects
Manage the media team (for the School of Nursing faculty, staff, and student’s needs, that provides: *Support for everyday course recording and streaming *Media and content production *Escalation to subject matter experts or specialized support *Escalation to UWIT, SoN IT networking, and systems engineering by interfacing with other UW units (such as UW Information Technology) and external services partners
Grow SoN Media offerings to include emerging technologies and opportunities such 360 video, virtual reality and the new Health Sciences Building spaces.
Supervise and manage media team staff and student employees, which includes hiring, development, team building, annual performance evaluations, and corrective action as needed.
Provide education, outreach programs, and training for School of Nursing faculty, staff, students, and research constituents in general information technology principles, unique tools utilized by the School of Nursing and affiliates as required.
Collaborate with and manage staff who provide customer service, eLearning service, and hardware support service in complex research and academic environments made up of over 600 faculty, staff, and students.
Ensure SoN Media services are configured to meet or exceed UW Security and Compliance standards. This includes understanding and complying with FERPA, HIPAA, Human Subjects IRB, and other Federal, State, and University policies.
Manage and track work assignments for professional staff, classified staff, and student positions.
LEADERSHIP AND COMMUNICATION:
Assist in the development of strategic LT plans, including improvements and new initiatives.
Communicate LT issues, needs, and recommendations to the School of Nursing and external stakeholders.
Collaborate with other LT stakeholders within the SON (School of Nursing), across campus, and at other academic institutions to establish LT best practices, formulate policies, and strengthen client relationships.
Remain current with developments in learning technologies, media production and emerging technologies.
Apply knowledge of the UW (UNIVERSITY OF WASHINGTON) and SoN to continually improve the efficiency and effectiveness of the organization; furnish decision-makers with well-researched solutions to continual and non-recurring challenges facing the organization.
Communicate regularly with the SoN community around information and events of interest, software changes, service changes or enhancements, and training.
Ensure the configuration of the SoN’s media offering meet or exceed both UW Security Standards and current best practices
PROJECT MANAGEMENT/ PROCESS IMPROVEMENT
Ensure the effectiveness and cost-effectiveness of services provided by the Service Desk by designing, developing, and implementing procedures that are clear and repeatable, and are reviewed and maintained through continual service improvement.
Maintain and develop processes that include incident, request, change, and release management to support the School of Nursing's IT needs. The processes should be based on the Information Technology Infrastructure Library (ITIL) framework.
Provide an education and training program in foundational IT processes so that they are the norm, yet are supportive of change and can handle exceptions.
Develop metrics and measures to represent quantity and quality of service.
Utilize IT project and service management systems to ensure the success of School of Nursing Information Technology initiatives.
Perform other duties as required to support the ongoing mission and strategic plans of the School
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
A Bachelor's degree in Media production, Education, Instructional Design or a related field OR an equivalent combination of experience and education may substitute for the degree requirement AND Four to five years of experience
Four or more years of experience producing learning content in a complex environment, at least one of those years in lead experience
Ability to work independently with a high degree of integrity, reliability, accuracy, and productivity
Previous employee management and day-to-day supervisory experience, including hiring, development, team building, annual performance evaluations, and corrective action.
A demonstrated commitment to supportive and effective team leadership Strong interpersonal and communication skills, including the ability to clearly explain technology to administrative and non-technical audiences.
A demonstrated commitment to diversity and equity, and the ability to develop working relationships with faculty, staff, and students from diverse backgrounds
Equivalent education and experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.