The mission of USC Recreational Sports is to provide the university community with opportunities to pursue a balanced, healthy lifestyle through participation in recreational activities. Recreational Sports aims to support our members through fitness and recreational programming, leadership development, training, and cross-unit collaboration. Recreational Sports includes the following programs and services: Intramural Sports, Club Sports, Fitness, Martial Arts, Outdoor Adventure Rentals, Youth Programs, Aquatics, Spirit Groups, Informal Recreation, Facility Memberships, and Special Events. Our staff works together to provide quality recreational activities, enhance the USC student experience, provide quality customer service, mentoring, and professional development opportunities to full-time and student employees.
Working under the supervision of the Associate Director, the Assistant Manager of Operations manages the day-to-day operation of all USC recreational facilities, including the Lyon Center, USC Village Fitness Center, HSC Fitness Center, and related fields and facilities. Responsibilities include oversight of custodial, maintenance, card access, security, safety, space planning, and general facility procedures. This position has a wide range of administrative and supervisory duties including budget and personnel management, strategic planning, facility operations, building and equipment maintenance, policy development, student and staff development, and project management.
Manage and oversee the day-to-day operation of three recreation centers and related fields and facilities. Specific responsibilities include oversight of weight rooms, informal recreation, special events, professional and student staff, emergency response procedures, and other pertinent operation support.
Responsible for the professional development of both full time and student employees. Oversee a large staff that are responsible for hands-on operations including personnel supervision, guest services, facility and equipment operations and maintenance, sales, delivery of programs and services, safety and risk management. Provide leadership, guidance, and supervision to staff and student workers.
Develop, implement and maintain procedures for facility access and general security for all Recreational Sports facilities. Enforce safety and regulatory compliance throughout the spaces. Take action to correct safety and liability hazards. Provide support for security and safety efforts in conjunction with DPS and Athletics.
Conduct daily walk-throughs of Lyon Center, USC Village Fitness Center, HSC Fitness Center, and related fields and facilities. Perform routine maintenance inspections of facility and equipment for deficiencies and safety hazards.
Review status of regularly provided recreational programs and services and note issues or trends. Investigate incidents or problems through regular client contact and staff meetings. Follow up on shift reports and act to resolve problems or patron requests.
Work with Senior Coordinator of Fitness Programs for general oversight of facility maintenance staff and repairs of fitness and weight training equipment. Assist with inventory and tracking of equipment warranties and ordering parts as necessary. Collaborate on the Asset Management system for tracking and reporting. Maintain records of facility maintenance and certifications.
Work collaboratively with campus services departments to develop strategic and preventative maintenance, janitorial, and fire safety plans for assigned facilities. Coordinate with USC Facilities Management and outside contractors to schedule maintenance and repairs.
Oversee informal recreation programs and facilities, including facility enhancement and development. Responsible for short and long range planning for operations and facilities to support student activities.
Assist with review, development, implementation, and enforcement of facility policies and procedures as they relate to risk management and safety plans, facility usage, and patron usage. Resolve facility usage issues for patrons.
Responsible for maintaining student-staffing wages for the recreation centers, to assist with the overall department budget. Identify and report key trends and concerns. Assist with budget oversight for facility improvements (capital projects) and maintenance
Assist with patron communications, including the department website, member alerts, program alerts, facility hours, and important department notifications.
Provide support for departmental programs and events, including special events, intramural events, and club events/games. Assist with scheduling reservations/rentals through EMS scheduling software.
Research and develop new initiatives and technology to improve service, enhance revenue, and realize system wide opportunities. Assist with the implementation of current and new recreational management systems.
Develop training materials, organize trainings, and provide administrative oversight of staff assessment processes. Participate in the planning, set-up, and delivery of departmental CPR/AED/First Aid, including outside customers and other departments within USC. Assist with staff trainings and certification classes.
Communicate and collaborate with Recreation Sales and Service Coordinator, Facility Operations staff, and Recreation Scheduling Specialist to ensure efficient overall operation of all facilities.
Serve as a department staff member on duty for operations, which includes but is not limited to, serving as a first responder for emergencies, providing emergency care, handling conflicts, and making decisions/judgments regarding facility access.
Serve as contributing member of the management staff and recreational sports profession. Maintain professional currency through participation in associations, committees, workshops, conferences and other means of networking.
Perform additional duties as assigned in support of USC Recreational Sports and the Division of Student Affairs.
Combined experience/education as substitute for minimum education.
ExperienceÂ Â Â Â Â
Two years of experience in facility management, program supervision, or student personnel administration.
Masterâs Degree in Recreation, Student Personnel Services, or related field is preferred.
Three years of applicable experience.
experience in fitness center or facility operations.
Knowledge of scheduling and asset management software.
Ability to collaborate with internal and external stakeholders, analyze and solve problems, draw valid conclusions, and develop alternate recommendations.
Strong oral and written communications skills.
Capacity to multi-task and effectively prioritize multiple events, requests, and programs; weigh institutional priorities, manage budgetary constraints, make sound decisions, and collaborate where appropriate.
Candidates should possess a strong orientation towards customer service, organizational skills, decision-making and a willingness to work with a diverse student and staff/faculty population.
Note: This position will require some early mornings, nights, and weekends as business needs dictate.
Minimum Education:Related undergraduate studyCombined experience/education as substitute for minimum educationMinimum Experience:2 yearsMinimum Field of Expertise:Coursework and/or experience in business administration. Demonstrated supervisory experience in facilities management that includes time management and application of problem-solving skills.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.