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The Desktop Support Team at the Cornell Lab of Ornithology supports research, administrative, and outreach functions by providing a wide set of core desktop support services. The Desktop Support Technician supports the Lab Desktop Support Team and serves Lab users by solving routine issues, fulfilling requests coming into Team Dynamix helpdesk, and routing issues to other team members as needed.
We are looking for a candidate who is actively responsive to the needs of our customers and who can communicate technical information in non-technical terms. If you can grasp new concepts by revised ways of thinking and be open and receptive to changes, other ideas and perspectives, you are encouraged to apply!
What You Will Do
Assist with desktop hardware provisioning, and software installation for both in-house and remote end-users.
Purchase end-user online services, software, supplies, and accessories from appropriate vendors.
Tracking and record keeping of hardware and software assets including, computer equipment, warranties, software licenses, and repairs.
Respond to procurement, asset management, and equipment loan requests.
Use knowledge as a highly effective computer end-user within the Lab and Cornell IT environments to support end users.
Organize desktop-related meetings and training sessions, and compile, maintain, and distribute informational documents.
Help to create and foster an environment of diversity, equity and inclusion in all endeavors.
This position located at the Lab of Ornithology in Ithaca, New York.
The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences (CALS), where twelve world-class, mission-driven programs are directed by full-time faculty and other renowned professionals. Lab staff teaches undergraduate courses, advise graduate students, collect and disseminate world-famous digital resources on biodiversity, and engage with partner organizations and public citizens around the world to conduct scientific enterprises and conservation action. Our management and staff are committed to the highest standards of ethics and excellence in all areas of our work, and our Board leadership includes faculty from Cornell and other universities, successful entrepreneurs and managers from the business and non-profit sectors, and conservation-minded citizens from the United States and beyond. The Cornell Lab is committed to fostering a healthy workplace that values diverse perspectives and backgrounds as well as supporting growth and advancement opportunities. The Lab welcomes staff who are still learning in their careers and who are motivated to take on new challenges.
What We Need from You
You'll need organizational skills and have demonstrated the ability to pay close attention to detail; able to maintain professional atmosphere in busy setting; able to work independently while supporting the efforts of an overall team. Must have demonstrated ability for working collaboratively and inclusively. Proven ability to work in a team environment where cooperation between colleagues and flexibility to different styles and approaches is required. Additionally, you will have:
Bachelor's degree and up to 2 years relevant experience or equivalent combination in Information Technology or related field.
At least one year working with users in a technical customer service or user support role.
Ability to independently resolve most problems.
Proven diagnostic and problem-solving skills oriented toward desktop computer hardware and software.
In-depth knowledge of Macintosh and Windows desktop systems.
Experience supporting both in-house user and remote user.
Experience using desktop and web-based software for sharing and accessing files on network servers, using local and networked printers.
Experience using productivity software and backup software(Code42).
Effective proven customer service skills.
Ability to come up with ideas or revise the way we are handling things currently.
Experience with learning and effectively testing new software or services before implementation.
Strong written and verbal communication skills; adherence to all confidentiality requirements.
Must be able to work well with a diversity of people, including but not limited to faculty, staff, and students.
We would view these additional qualifications as incredibly helpful in this role:
Advanced technical support experience. Experience with Team Dynamix trouble ticketing system a plus. Experience with MS Office suite of products.
What We Offer
This is a full-time, benefits eligible position. Cornell provides great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation leave, health and personal leave, 13 paid holidays (including end of year winter break through New Year's Day), educational benefits, and superior retirement contributions.
Visa Sponsorship is not available for this position.
How to Apply:
You must submit both a Resume and Cover letter.
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Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
University Job Title:
IT Support Asst IV
Pay Rate Type:
Number of Openings:
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected].
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.