Career Center

Program Manager - SILICON VALLEY

Location: Silicon Valley
Job ID: 35859

JOB POSTING

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Employees and learners alike, are in one of the most dynamic economic regions in the worldSilicon Valley.

DO YOU HAVE:

• Experience with Business to Consumer (B2C) concepts and methods?
• Project management experience from conception to implementation, including documentation maintenance?
• Consensus building skills to promote information exchange amongst internal and external constituencies?
• The ability to create the delivery of innovative academic products and identify new opportunities for the organization?
• The proven ability as an equity-minded person, to understand the diversity in academia, race, culture, age, religion, language, abilities/disabilities, sexual orientation, gender identity, socioeconomic status and ethnic backgrounds present in our community
• An interest in working in a hybrid environment? 

If you answered 'YES' or 'ABSOLUTELY YES' to the questions above, the Program Manager may be the job for you.

You're still here; it's time to check out this job description and apply.

Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here, in Silicon Valley, where the next generation of innovation is born.

Join our vibrant community that connects learners with accredited University of California-approved curriculum!

Work in Silicon Valley as an employee of UC Santa Cruz!
 

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

 

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 06-09-2022

 

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 

DEPARTMENT OVERVIEW

The University of California has a 150-year history in the San Francisco Bay Area and is recognized as the leading regional workforce training provider. As part of the University of California, UCSC Silicon Valley Extension is certified by the WASC Senior College and University Commission (WSCUC). We have sustained ongoing partnerships with regional companies, workforce development programs, professional associations and offer accredited courses.

UCSC Extension is based in Santa Clara, CA, the Heart of Silicon Valley. We combine professional education and training with the hands-on practicality of Silicon Valley's culture. 

The Academic Services Development (AS Devs) creates innovative academic products and partnerships, capturing new audiences and evaluating new instructors alongside the performance of new offerings. AS Devs regularly engages with cross industry, Silicon Valley stakeholders to innovate how content is cataloged, packaged and delivered. This involves the building out of new processes and facilitating the selection of new tools.

The Academic Services department maintains existing content, hires new instructors, schedules courses, renews certificate programs, and evaluates instructor and program performance. Our certificate programs match the economic demand of various industries, ranging from engineering to business, and education to bioscience.    

More information can be found here:

ucsc-extension.edu

 

JOB SUMMARY

The Program Manager of Educational Services serves as 'lead' program support specialist to assist in the development and delivery of innovative academic products, and identifies new opportunities for the organization. The incumbent exercises judgment in recommending methods and techniques for academic product identification and delivery, instructional support and improvement, and academic product assessment.

The incumbent works on complex public education program issues, where analysis of situations requires an in-depth evaluation and understanding of organizational strategies and business objectives. 

In order to meet enrollment and reputational goals, the incumbent possesses strong consensus building skills to promote information exchange amongst internal and external constituencies, as well as cross-functional collaborations. This position requires flexibility, initiative, strong resourcefulness, the ability to self-start, the ability to identify and respond to stakeholder requests, and the willingness and ability to solve problems.

The incumbent uses advanced technical expertise, accredited and / or certification public educational program concepts and organizational objectives to resolve complex program issues and needs assessment initiatives. The incumbent expands inclusivity by supporting diversity, equity, and inclusion (DEI) through program management.
 

APPOINTMENT INFORMATION

Salary Information: Salary Range: $71,100 - $89,200 / Annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Silicon Valley

Union Representation: Non-Represented

Job Code Classification: 004169 (PUBL EDUC SPEC 4)

Travel:  Up to 25% of the time

 

JOB DUTIES

30% - Academic Product Development and Maintenance

• Project Management - develops project plans including goals, deliverables, resources, budget and timelines for launches of products, services or enhancements of medium scope, size, impact, and budget.
• Uses considerable discretion to determine methods and procedures for current and new course offerings and topics.
• Assists with the planning and development of programs and curriculum.
• Evaluates and adjusts course curriculum through student evaluations and levels of interest shown.
• Participates in cross-functional teams for assigned deliverables.
• Obtains supervisor approval for collaborative agreements (internal and external) prior to executing process, product, and partnership changes.
• Acts as product / service liaison across the organization and to external agencies and customers to ensure effective production, delivery and operation of new products, services and / or enhancements.
• Ensures the preparation and maintenance of documentation including end-user documentation and release notes.
• May be responsible for a segment of a product.

20% - Partnership Development

• Participates in the identification of additional opportunities for value added product / service delivery based on customer / client / advisory group interaction and feedback.
• Assists with identifying prospective program partnerships and tool vendors by conducting due diligence.
• Assists with drafting agreements (SOW, MSA, MOU).

20% - Instructor Lifecycle

• Recruits, selects, orients, evaluates and supervises qualified accredited and / or certificate instructors.
• Responsible for instructor onboarding and management.

20% - Curriculum / Enrollment Management / Evaluation and Assessment

• Responsible for course scheduling, management, and lifecycle.
• Provides periodic progress reports outlining key activities and outcomes toward achieving overall goals.
• Reports on program and partnership metrics / key performance indicators and provides corresponding analysis.
• Recommends methods and techniques for obtaining solutions to design, financial, marketing, or administrative problems.
• Assists with establishing evaluation criteria for measuring desired results and impact.

10% - Marketing / Communications / Outreach

• Participates in marketing and professional outreach activities and informational campaigns to raise awareness of product or service.
• Participates in the identification and evaluation of new technologies and industry trends to determine if and how they are applicable to current products or services.
• Participates in technical discussions with advisory groups and other customers / clients.

 

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• 3-7 years of previous product management / development and working knowledge of product development experience, best practices, concepts, requirements analysis, pricing strategies, short-term and long-term sales forecasts, production scheduling, standards and processes.
• Experience with Business to Consumer (B2C) concepts and methods.
• Experience with product / project management from conception to implementation.
• Experience in corporate, internal / external, and potential partner outreach.
• Ability to identify key issues critical to the organization's need and the success of a desired product, service and enhancement.
• Ability to research, collect, and analyze targeted information to use in determining product options or alternatives.
• Ability to conduct market research strategies / go-to market via competitive analyses.
• Ability to perform inventory control related to gap / overlap analyses.
• Proficient organization and project management skills.
• Proficient oral communication skills to effectively convey and explain information to a variety of audiences.
• Proficient written communications skills to draft clear, concise documentation, reports, and specifications.
• Working knowledge of Microsoft Office Suite software.
• Working knowledge of Google Workspace software.
• The ability to create the delivery of innovative academic products and identify new opportunities for an organization.
• Equity-minded; ability to understand the diversity in academia, race, culture, age, religion, language, abilities/disabilities, sexual orientation, gender identity, socioeconomic status and ethnic backgrounds present in our community.

 

PREFERRED QUALIFICATIONS

• Master's degree in related area and/or equivalent experience and training.
• Experience with managing aspects of a pre-med / pre-health post baccalaureate program.
• Experience with cross functional people management to ensure that projects meet target launch dates.
• Ability to lead, build consensus and promote the exchange of information amongst project team, internal and external constituencies.

 

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.

 

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

 

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

 

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=35859&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.





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