Career Center

Job Summary:

The Education Manager serves on the leadership team of the Department of Family Medicine and Community Health (DFMCH) Education Office and is the administrative leader for 11 geographically separated residency and education programs (Family Medicine Residency, Fellowships, Medical Student Education, and Continuing Medical Education), supervisor for education office staff of eight employees, and partners with all DFMCH program administrators and directors. The Education Manager reports to the Department Administrator and is the dyad partner with the Vice Chair for Education and provides administrative leadership and direction, ensuring effective and efficient planning, communication, consultation, oversight, and problem resolution. This position works closely with faculty and staff leaders of DFMCH education programs and is involved in department initiatives that cross the three missions of education, care, and research.

This position is based out of Minneapolis, MN and is eligible for hybrid work-from-home and/or on-campus work dependent upon individual performance and organizational need, though some regular on-site work will be expected. Because the University of Minnesota is a land-grant institution that serves the state, residing in Minnesota is typically required.

The successful candidate will have a passion for partnering with leaders, faculty, and a variety of stakeholders to positively affect trainee and program success. The individual in this position should be able to creatively and collaboratively problem solve to support individual, team, and organizational success while leading, managing, and operating in a sometimes ambiguous, changing, and complex environment.

The department has approximately 100 faculty members, 60 staff employees, seven residency programs, and five fellowships. To learn more about the Department of Family Medicine and Community Health, please visit: https://familymedicine.umn.edu/

Detailed Responsibilities Include:

30% Program Administration and Oversight

• Provide administrative leadership and serve as a partner with graduate education program directors across multiple hospital systems, medical student education leaders, department faculty and staff, administrative center staff, and UMP staff.  Serve as a point of contact for all stakeholders regarding education administrative issues in the department. 
• Serves as a liaison between the educational and clinical enterprises in the department through representation on the department's clinical committees.  Advise the vice chair for education on continuing education operations.
• Serves as an ex-officio member on the department's scholastic standing committee.
• Serve as a member of the department’s Central Leadership Team.
• Manage staffing and work plans to ensure effective and efficient operations of the education office.
• Consult with program leadership at residency sites on job functions for program administration and make recommendations on coordination between programs and central department GME administration.
• Supervise DFMCH education staff (8 FTE); recruit, hire, assign and direct work, formally evaluate work, discipline, foster staff development, coach and mentor staff, and ensure effective cross-training.
• Represent the department at recurring education committees and institutional education meetings.

35% Education Program Development

• Provide administrative leadership and oversight of:
  • Continuing residency and fellowship ACGME and AOA accreditation of training programs;
  • Educational Committees (PAACE, Community Health, and others) and ongoing system-wide educational programming and evaluation efforts as part of these vital committees' work;
  • Residency instruction (12 ongoing live courses, web modules, and other training programs);
  • Training program evaluations (including annual residency and fellowship program trainee focus groups, annual written program evaluations, ITE exam analysis, annual alumni survey development, monthly evaluation instruments, etc.);
  • Program manuals (development, review, and updating annually);
  • Contracts and legal agreements (i.e. program letters of agreement (PLAs) and AIPAs) for all family medicine education/training programs;
  • Standard processes and tools for record-keeping such as departmental database, RMS, WebADS, and other ACGME required documentation outside of site visit, and site visit documentation for ACGME accredited and non-accredited/accredited by other governing body programs;
  • Participate in program internal and external site reviews; and
  • Medical student education program administration.
• Develop and lead internal processes for managing development of new programs. Oversee compliance with University, AHC, and GME processes for submission of new program applications. Ensure program/event accreditation.

25% Policy Development and Interpretation

• Providing residency administrative leadership and counsel to program directors on education agreements, rules and regulations, and other executive administrative areas between the department, GME office, Legal Counsel office, NRMP, and ACGME, among others.
• Assist program directors in preparation for accreditation site visits/inspections.  Serve as a resource for and assist programs with preparation of ACGME reports such as Self-Study reports. Partner with programs and GME administration staff to ensure programmatic alignment with recommendations and requirements.
• Analyze and communicate developments in medical education in order to identify policy implications and/or need.
• Research, develop, recommend, and implement policies at department level.
• Review, interpret, and implement existing institutional and department policies for programs.

10% Fiscal Administration/Budgetary

• Identify and advise on resource allocation and development in medical education. Forecast and monitor FTEs for Graduate Medical Education (GME) residents and fellows and oversee data to ensure CMS, MERC (state and federal) and other agencies compliance on an ongoing basis.
• Compile, complete, and report education funding analyses. Develop internal processes for managing compliance with Medicare reporting requirements in RMS and programmatic and trainee specific requirements. 
• Responsibility for education office budget including, but not limited to, GME, MSE, graduate education, and other education expenses.
• Develop, monitor, and consult with programs regarding program budgets/expenses including, but not limited to, recruiting, event, business expense allocations, and chief resident augmentation.
• Provide guidance and consultation to finance team regarding appropriate program and trainee expenditures. Represent the department at recurring finance and education meetings.

Required Qualifications:

• BA/BS degree with at least six (6) years of experience, to include a minimum of two (2) years of experience in a health- or equity-promotion area.
• Previous supervisory experience in overseeing activities of staff.
• Previous experience working in a college/university level academic setting.
• Graduate Medical Education (GME) experience including accreditation.
• Program/project management or education administration experience.

Preferred Qualifications:

• Master’s degree in Business, Healthcare Administration, or related field.
• Experience navigating large and complex systems.
• Demonstrated evidence of a commitment to promoting a culture that respects and advances diversity and inclusion of people.
• Experience with Microsoft Office products and Google Workspace.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with demonstrated ability to work collaboratively with faculty, staff, administration, education professionals, external partners. and learners.
• Strong analytical and organizational skills with the ability to manage stakeholder priorities.