The Stanford Medicine WellMD & WellPhD Center seeks an experienced and organized Program Manager (Administrative Services Administrator 1), to help facilitate the development and implementation of programs, resources, and projects to support our Stanford Medicine clinical faculty, fellows, residents, and basic science faculty.
About the WellMD & WellPhD Center:
The Stanford Medicine WellMD & WellPhD Center was created in late 2015 and is jointly funded by the School of Medicine, Stanford Health Care and Stanford Children's Health. Home of the first Chief Wellness Officer at a U.S. academic medical center, the WellMD & WellPhD Center is an innovative and internationally-recognized program. The Center seeks to advance the well-being of physicians and those they serve, as well as of biomedical scientist and the beneficiaries of their contributions. Our programs for Stanford Medicine physicians and scientists are designed to improve professional fulfillment and mitigate burnout. In recognition of our commitment and progress, Stanford Medicine received gold-level recognition in the 2021 American Medical Association Joy in Medicine Program and is the only institution to receive the highest level of distinction in consecutive two-year award cycles.
About the role:
This Program Manager, reporting to the Center's Executive Director, will work alongside expert Stanford faculty and WellMD & WellPhD colleagues to enhance our existing safety net programs, create and implement new programs and resources, collaborate with teams across Stanford Medicine, and support task forces commissioned by our Center aimed at tackling organization-wide challenges. The Program Manager helps shape programmatic offerings, provides comprehensive project management and operational support, manages recruitment, and evaluates impact to enable continuous improvement. Examples of programs include commensality groups to increase collegiality and community, a concierge service to improve work-life integration, care and support programs for those impacted by COVID-19, safety-net programs to support those in distress, storytelling programs about the authentic experience of being a physician to increase community and vulnerability, and professional coaching to enhance work-life integration and self-valuation.
This is an exciting opportunity to be directly involved in improving the culture of wellness, efficiency of practice, and personal resilience for our physicians and biomedical scientists. This complex position requires a high level of planning, communication, judgment, influence, initiative, and follow-through. Based on the role's responsibilities, this is a hybrid position with duties performed both at on-site Stanford location(s) as well as a home office. Percent time in each will be based on business needs.
The successful Program Manager will be adept at working with physicians, faculty scientists, collaborators, and vendors and experienced at managing a portfolio of programs. You are skilled at project management, experienced in executing successful live and virtual programs, exceptionally organized, highly motivated, flexible, savvy in developing and navigating relationships across multiple organizations, and capable of working independently. You have solid business and technical skills, an inquisitive mind, an eye for excellence, and a track record of building effective systems and making sound decisions. You recognize new opportunities and challenges and approach them with a customer orientation and an entrepreneurial approach. You thrive in a collaborative, fast-paced, and mission-driven team. Above all, you enjoy making a difference for physicians and scientists, engaging with world renowned faculty, interacting with a wide range of diverse individuals at many levels, and developing lasting relationships both internally and externally.
Specific duties include:
Manage WellMD & WellPhD portfolio of program offerings for physicians and scientists
Responsible for providing project management and operational support to successfully execute WellMD & WellPhD's individual programs, including manage timelines, communication and logistics
Collaborate with other Stanford Medicine teams that provide programs with significant benefit to physician and scientist well-being and support joint program offerings
In partnership with faculty and colleagues, contribute to the design and manage the implementation of new programs identified as gaps in the Center's current portfolio to support individual physicians and scientists.
Implement programs designed by our Center to support physician and scientist well-being in response to crises impacting Stanford Medicine and our community (e.g. pandemics, fires), so our people are supported as individuals and better able to continue with their critical work
Understand and be the Center's internal expert on key benefits and offerings for faculty, fellow, and resident that are managed by other areas of Stanford Medicine and support well-being. Liase with human resource departments at Stanford University, School of Medicine, Stanford Healthcare, and Stanford Children's Hospital and other key centers.
Support task forces commissioned by WellMD & WellPhD, the resulting recommendations, and ongoing implementation efforts, when appropriate (e.g. Lactation Support Task Force)
Support the scaling of programs at Stanford Medicine that have been piloted and determined effective through the Center's research team
Assess efficacy and impact of programs and recommend opportunities for improvement
Communicate professionally with faculty leaders and program participants in a manner consistent with our Center's mission and communication style
Partner with the Center's Communication team on the promotion and logistics of the Center's programs
Contract with and oversee vendors, when applicable
Consult with manager on high-level plans and practices to be consistent with the strategy, priorities, and norms of the WellMD & WellPhD Center
* - Other duties may also be assigned
Five years of experience; 1) working on programs for physicians or scientists and/or 2) overseeing administrative programs at an academic medical center
Skilled and experienced in collaborating with physicians and faculty
Successful track record of:
launching innovative programs or enhancing existing programs
developing systems and infrastructure to support programs or projects
managing program budgets and meeting budget goals
collecting and analyzing data and creating reports to inform team of program results
reviewing trends and formulating and evaluating opportunities for improvement to achieve or exceed goals of program
Experience in physician well-being or interest in developing expertise
Understanding of program evaluation
Entrepreneurial and innovative mindset; comfort with change, ambiguity, and iterative experimentation in a fast-paced environment
A high degree of social facility in obtaining cooperation and support from a broad range of faculty and staff at all levels both within and outside the institution
Ability to manage multiple tasks and re-establish priorities as necessary.
A demonstrated ability to be a self-starter with the ability to excel in a fast paced and deadline oriented environment
Must be a team player and willing to take on additional challenges if needed
Exceptional judgment and discretion in interacting with constituencies (internal and external) on sensitive political, fiscal and confidential issues.
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
Program management experience involving physicians, scientists or healthcare organizations
Demonstrated excellent planning and organizational skills, including prioritizing workload and meeting deadlines, while managing concurrent projects and
Ability to work independently and in a teamwork environment
Demonstrated ability to take initiative and ownership of projects.
Demonstrated creativity, problem solving, and critical analysis skills
Exceptional interpersonal, written and oral communication skills. Demonstrated ability to communicate effectively to a variety of key stakeholders, through multiple channels
Keen attention to details; commitment to theaccuracy and integrity of all data, reports and communications
Ability to routinely and independently exercise sound judgment in making decisions.
Demonstrated experience working independently and as part of a team.
Ability to accomplish goals working through formal and informal channels, with diplomacy and tact
Ability to direct the work of others, for jobs requiring supervision.
Adept at engaging physicians and senior leaders
Proficient in use of Microsoft Office Suite products including Word, Excel, Access, PowerPoint and Outlook.
Occasionally use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 40 pounds.
Rarely sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
Ability to use voice to present information/communicate with others.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Occasional evening and weekend hours.
Additional WORKING CONDITIONS:
Fast paced environment, requiring teamwork, collaboration and flexibility.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?