Student Housing Technical Training and Development Manager
Location: Stanford, California
Internal Number: 92719
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Strategic Communications.
"Students (Customers) First" is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, "Excellence is defined by aligning our strategic goals and performance with our vision."
The Student Housing Operations Technical Training and Development manager will independently and collaboratively develop, lead, perform, coordinate the planning, strategy, and execution of custodial operations training programs (including technical aspects, health and safety, sustainability, time and motion, "Emerging Lead Experience," etc.) for bargaining unit employees as well facilities operational training programs for non-exempt and exempt Student Housing Operations team (including time and motion, inspection programs, "train-the-trainer" sessions). They will develop and prepare Housing on-boarding resource materials and presentations, customer service, and other related trainings.
Plans and implements specific programs and projects.
Provides and coordinates delivery of technical custodial operations training for bargaining unit custodial staff, supervisors, managers, and others.
Develops and improves the divisional onboarding process for SHO in partnership with R&DE Human Resources.
In partnership with R&DE Human Resources and R&DE Maintenance Operations and Capital Projects (MCP) Health and Safety/Sustainability/Emergency Preparedness, collaborates and provides expertise and support for training and development programs.
Create, manage, and track metrics related to job performance, custodial operations, compliance, standardization, and professional development.
In partnership with R&DE Human Resources, provides thoughtful leadership on talent management strategy, direction, advice, and counsel to managers.
Lead and manage the talent development processes (related to technical training), tools and frameworks with appropriate customization.
Lead the development of strategy and execution of talent management/development processes and programs as it pertains to technical development.
In partnership with R&DE Human Resources and MCP Health and Safety/Sustainability/Emergency Preparedness, help managers identify gaps in staff development and help staff develop within the organization.
In consultation with R&DE Human Resources, deploy measurement system to track and report progress on talent management and technical development.
In partnership with the offices of the SAVP and Executive Director of Human Resources, support the university-wide effort in the definition of Stanford best practices for employee satisfaction and engagement.
Participate at professional conferences with the intent of building Stanford's reputation for leading-edge technical talent management practices as the best-led, best-managed university in the world.
* - Other duties may also be assigned
Qualifications - External
Education & Experience:
Bachelor's degree and three years of relevant experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Possess leading subject matter expertise on talent management problems and practices; advise and make recommendations to management.
Expertise and experience developing and implementing effective talent management solutions, including learning and development, performance management, and organizational effectiveness.
Demonstrated ability to establish a strong partnership with the human resources partners and other members of the management team.
Strong program/project management skills and experience.
Ability to build the confidence of others through open communication and respectful behavior.
Ability to connect with customers, partners, suppliers, and colleagues across functions to achieve significant results.
Excellent interpersonal and communication skills, integrity, and self-confidence.
Strong influencing capability: able to skillfully influence peers, colleagues, and vendors to promote and sell ideas; ability to build broad-based relationships across the organization.
Proficiency with standard desktop applications for word processing, spreadsheets, and presentations.
Deploy a measurement system to track and report progress of training development to management on a consistent frequency basis.
Maintain and upkeep records of trainings within the department that help support management in assessment of training gaps and overall learning.
Ability to research, extract, analyze, and manipulate data with minimal supervision and communicate results proactively.
Support in providing data and recommendations that foster workforce planning, organization effectiveness, and performance management.
Create and construct appropriate processing systematic mechanisms, that implement a culture of sustainable learning and development.
Demonstrated ability to provide engaging training programs for diverse groups of individuals and spanning from, entry-level to senior management positions and bargaining unit employees.
Strong public speaking skills, ability to relate to a diverse audience. Serve as a liaison or facilitator in meetings and trainings.
Experience in a university environment is desirable; experience in a student housing environment is highly preferred.
Experience working in a custodial operation.
Demonstrated experience and understanding of adult education
Preferred experience in a multi-lingual and diverse work groups
Preferred knowledge of, and ability to train to, technical side of custodial operations: correct cleaning practices, proper use of chemicals, tools, and equipment; use of personal-protective equipment (PPE); efficient and effective ways to clean space based on time and motion; etc.
Ability to communicate in a respectful behavior with all customers, partners, suppliers, and colleagues across all functions to achieve significant results.
Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationships, teamwork).
Demonstrates effective emotional intelligence, political astuteness, ability for independent decision-making, sound judgement, experience in student development, and a proven aptitude for excellent customer service skills
Excellent oral and written communication skills.
Spanish speaking preferred
Certifications and Licenses:
Valid California Non-commercial Driver's License.
Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 40 pounds.
Frequently operate foot and/or hand controls.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Travel on campus to schools/units/buildings.
Must wear personal protective equipment as defined/required by job assignments.
May rarely be exposed to high voltage electricity, radiation or electromagnetic fields, lasers, noise > 80dB TWA, allergens/biohazards/chemicals /asbestos, or heavy metals
May rarely work in confined spaces or at heights >=10 feet.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?