Note: Not all unique aspects of the job are covered by this job description.
BACKGROUND:
Knight-Hennessy Scholars (KHS) cultivates and supports a highly-engaged, multidisciplinary and multicultural community of graduate students from across Stanford University, and delivers a diverse collection of educational experiences, preparing graduates to address complex challenges facing the world. Knight-Hennessy Scholars become part of a supportive community of fellow scholars, receive funding for graduate study at Stanford, and participate in the King Global Leadership Program, which provides a collection of community experiences, workshops, meetings with leaders, domestic and global study trips, and personal development opportunities.
JOB PURPOSE:
Reporting to the Associate Director, Systems and Technology, the Systems and Web Analyst will design and implement technical processes in the Technolutions Slate CRM to improve workflow, production, efficiency, and effectiveness across the organization, with a focus on initiatives serving the current scholar population. In addition, this position will be responsible for day-to-day maintenance and administration of the Knight-Hennessy Scholars website and several web-based Slate portals, including adding and updating website text, media content (blog posts, videos, podcasts, etc.), and layout based on existing platforms and using existing tools. The Systems and Web Analyst will also work with the Associate Director to support annual admission events including Immersion Weekend and cycle prep.
CORE DUTIES:
Process implementation in Slate
Build and maintain templates for queries, mailings, forms, and events underpinning daily operations for scholar programs and events.
Set up complex mailings that may involve conditional logic and editing HTML source code to achieve desired formatting.
Implement full life-cycle functionality for events, including registration and notes forms, automated communications, and attendance records.
Analyze and document user needs, existing and new policies, processes, procedures and operational methods to consider possible improvements to new and existing systems.
Perform testing of new systems, upgrades and patching of existing systems; may include developing test plans. Conduct and document results of testing.
Develop instructional materials, training and job aids.
Support annual updates to the application process during cycle prep, including testing and implementation of changes.
Data stewardship and reporting
Create and maintain scholar records and associated data fields.
Build queries and reports to fulfill requests for data stored in the Slate database; contribute to the development of long-term data dashboards.
Support multiple datasets in Slate through data uploads and batch maintenance.
Use built-in modules in Slate to clean up data, including Consolidate Records and Retention Policies.
Problem-solve in areas such as system design, input/output requirements and procedural flow between departments and/or business systems.
Portal development and maintenance
Perform development and maintenance programming for several web-based portals hosted in Slate.
Evaluate and support user needs, and recommend solutions within existing platforms; maintain and develop documentation and how-to guides for users.
Maintain, update and build new configurable-joins queries to support portal access and data elements.
Support year-over-year updates to existing portals, and the implementation of new or re-designed content and functionality.
Website development and maintenance
Maintain content management system, including configuration, theme and plug-in integration, and ongoing support of departmental liaisons using existing platforms and tools.
Support the development and maintenance of web applications, including building search indexes, integrating web designs, and building small collection websites.
Perform maintenance duties, such as scripting, adding new content to collections, rebuilding indexes, and maintaining templates and supporting pages.
Update web pages, including adding and updating test, media content, and layouts, to ensure site accuracy and currency; perform light web design.
Perform selected website administration duties. Ensure web server and site technical performance. Perform light troubleshooting and first line support.
Coordinate with Stanford Web Services team and Office of Digital Accessibility to ensure best practices and compliance are met.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years relevant experience or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Knowledge of computer system capabilities, business processes and workflow.
Understanding of relational database concepts and best practices for data management.
Experience with enterprise applications and understanding of database driven applications.
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
Experience with Technolutions Slate CRM, including working with configurable joins and portal management
Experience with content management systems, such as Drupal 9, including the ability to perform standard installations and configurations.
In-depth knowledge of HTML, CSS, JavaScript, and related website development technologies and software.
Understanding of systems integration and various web devices and environments.
Ability to design and implement web services.
Knowledge of website delivery best practices.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
Constantly perform desk-based computer tasks.
Frequently sitting.
Occasionally stand/walk, use a telephone.
Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
Strong visual acuity.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
May work extended or non-standard hours based on project or business needs
Occasional work on evenings and weekends
Work onsite at Stanford's campus no fewer than three days per week (as of April 2022; subject to change)
WORK STANDARDS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
