Career Center

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UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma’s commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
The Milgard School of Business, University of Washington, Tacoma is committed to being a welcoming campus community that exhibits and enacts the values of justice, diversity, equity, and inclusion. We seek candidates who will not only enhance our representational diversity but whose work contributes to socially just, diverse, equitable, and inclusive learning and working environments for our students, staff, and faculty. We hope to identify individuals who will actively engage in our mission that all constituents have an opportunity to succeed.

The Milgard School of Business (MSB) is seeking a Technologist and Digital Producer with a passion for learning, a love for solving exciting information technology & system challenges, a desire to create innovative and effective digital content, and the collaborative nature to support a variety of stakeholders. The Technologist and Digital Producer provides research-based, learner-centered program, project and course support as well as knowledge object development (e.g. setup software, create tutorials, processes, policies, procedures) and information system/technology support to the Center for Business Analytics (CBA) programs (Virtual Big Data Analytics Lab using MS Azure, Amazon AWS, Google or IBM Cloud).  The role also includes supporting community engagement data analytics projects, applied project showcases, analytics foundation boot camp, digital badging, CRM solution design, Docusign, and digital (e.g. web, social media, mobile, handout, poster, newsletter, picture & video capture & editing) content design and development support.  The person in this position will report directly to the Director of the CBA, and will regularly communicate with the Director and the Administrator of the MSB.

RESPONSIBILITIES INCLUDE:
VIRTUAL BIG DATA ANALYTICS LAB DESIGN, DEVELOPMENT & MANAGEMENT

Design, setup and manage CBA's Virtual Big Data Analytics Lab in a Cloud Computing Environment (e.g. Microsoft Azure, Amazon AWS, Google Cloud, IBM Cloud);

Develop and support the creation of training materials, promotional materials, technical support, and computer tutorials and guides to support student, faculty and staff learning;

Create and design documents that describe business needs, audience needs, high level tasks, delivery content, supporting materials, copyright and evaluations/assessments;

Monitor and maintain computer systems and networks, and necessary licensing agreements;

Provide technical support to the MSBA, undergraduate and professional education students, faculty and business community and respond to their queries in a timely fashion;

Set up and/or assist new accounts for student users;

Set up accounts for new staff/faculty users;

Test new information technologies/systems;

Offer regular online training support for students, faculty and staff;

Communicate effectively with students that have various levels of technological skill and assist in their learning of new information technologies;

Work with students dealing with complex technology challenges, understanding policy and procedures, complete necessary administrative tasks as necessary.

DIGITAL CONTENT DESIGN AND MANAGEMENT

Work closely with CBA staff, Milgard Information Specialist, UWT Marketing team, and program staff and faculty to develop multiple web content strategies that align with program, MSB and UWT goals;

Collaborate with CBA staff and Milgard Information Specialist to assess digital content and web development needs;

Work alongside the CBA staff and MSB information specialist to create content for various programs on different social media channels;

Plan and execute a content strategy that drives high engagement;

Create content marketing calendar to ensure regular content is posted to website throughout the year;

Write entertaining and informative web search engine optimized content;

Serve as leader for all content to ensure quality, clarity and consistency;

Target keywords set by program leads and bring articles about them;

Collect, monitor and analyze social and website metrics, and make improvements accordingly;

Stay updated on industry trends and adjust the content strategy as needed;

Manage the distribution of content across all channels;

Repurpose content for different mediums including social media and video;

Keep up to date with industry best practice and monitor content activities of competitors;

Update all sections of the website including homepage and all other categories;

Capture, edit and create picture, video and sound content.

MANAGE DAILY OPERATIONS AND ADMINISTRATION

Assist with quality assurance and develop evaluations for CBA Programs;

Administers the CBA's Virtual Big Data Analytics Lab;

Work closely with CBA FOUNDATIONS faculty to create LMS platform, and supporting students as needed;

Interface with students, faculty, staff and community concerning Center resources, activities and collaboration possibilities;

Author high-level, engaging course design within the Canvas LMS, and provide high level LMS support to faculty and students;

Manage student’s cloud usage, and create and maintain protocols for running analytics tools;

Manage part-time resources such as student workers as needed;

Develop status/progress report/project time log and present metrics data on a regular basis (e.g. weekly, monthly, quarterly, annually, etc.);

Manage student group information;

Maintain current knowledge of distance education trends, innovations, research and best practices;

Coordinate online learning related events and training workshops, including event planning, scheduling, promotion, delivery, tweeting/blogging, recording, media archiving, etc.

RESEARCH

Maintain current knowledge of data analytics trends, innovations, software solutions and best practices;

Conduct pilot experiments with faculty and implement new data analytics and digital media solutions;

Present the latest findings related to data analytics practice.

OUTREACH

Represent the Milgard School of Business as a focus for data analytics and smart technology both internally and externally;

Work closely with UW Tacoma and UW Information Technology, eLearning, library and other departments to promote data analytics;

Interface with students, faculty, staff and community concerning Center resources, activities and collaboration possibilities;

Interact with instructional designers from other schools and UW campuses and contribute to the Instructional Design and Faculty Support (IDFS) group among the University of Washington campuses.

Perform other duties and responsibilities as assigned.

MINIMUM REQUIREMENTS:

Bachelor's degree in Information Systems/Technology, Computer Science/Engineering, Design or Related Field

Minimum 3 years of experience in information technology, computer science, computing, engineering, design or closely related field, preferably in a higher education institution.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS:

Demonstrated knowledge of learning and supporting computer systems, software and emerging data analytics and digital media technologies

Knowledge of database and data model development, data collection, storage and analysis, SQL language, decision support systems, business intelligence design & engineering (such a Tableau, Power BI or Cognos)

Experience with cloud computing solutions (e.g. Microsoft Azure, Amazon AWS, Google Cloud, IBM Cloud)

Experience with the use of up-to-date technologies such as web conferencing, video development, lecture capture, web page editors, graphic software, mobile learning and copyright

Experience with web site design and content editing (e.g. Drupal, Wordpress)

Excellent written and verbal communication skills, strong project management, needs assessment, time management, organization, ability to multi-task, work independently, detail oriented, networking, adaptable to change, and strong interpersonal skills

Must have a technical, logical thought process and excellent problem solving abilities

Demonstrated ability to work independently and work a flexible schedule with some evening and/or weekend work  with an ability to prioritize multiple projects and delegate when necessary

Ability and eager to learn new technology solutions (especially data analytics solutions)

Ability to facilitate collaboration, support, and buy-in from a variety of stakeholders and work collaboratively in a dynamic, evolving environment

DESIRED QUALIFICATIONS

Master's degree in information technology, computer science or engineering or related field desired

Creative mind with an ability to conceive interesting ideas for new content

Experience with content marketing tactics and leading content marketing campaigns with familiarity with professional AV, web and multimedia development production.

Proven understanding of tools for teaching, including emerging technologies

Ability to stay abreast of the changing educational technology landscape

Teaching experience is a plus

Familiar with online education solutions

Familiar with the usability and accessibility guidelines

Knowledgeable and experienced with appropriate hardware and software used in the creation of digital media including but not limited to MS Office Suite plus Project and Camtasia, Adobe Creative Suite, Visio, Adobe Captivate, Photoshop, web page authoring and social media platforms.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.