Career Center

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Nexus at Michigan Engineering offers professional educational programs on campus, online, as well as through collaborative learning environments in locations throughout the world. Nexus courses offer a broad array of interdisciplinary technical professional certificates, short courses, webinars, and custom programs that are taught by faculty from across campus and experts from industry.  Michigan College of Engineering is ranked among the top tier-one universities in the United States in engineering programs and online education.

This position manages assigned custom, open enrollment, and other programs for Online and Professional Education. The primary objectives are to ensure growth through program quality, client satisfaction, and faculty satisfaction while contributing to team goals and meeting quality standards and budget expectations. The focus of this position will be managing operations of the Nexus portfolio. This position reports to the Assistant Director for Business Engagement, Marketing, and Program Operations.

70% Manage Nexus Portfolio for Open Enrollment and Custom Programs

• Serve as project leader for all operational facets of the non-credit program scheduling, delivery, and follow-up for open enrollment, custom, and other program deliveries
• Have solid knowledge and be inquisitive about program of study and value proposition
• Collect and assemble program materials from faculty and others
• Ensure quality of all program materials both printed and digital
• Monitor and confirm budget expenses for each non-credit public and custom course
• Work with the faculty team, directors, and marketing staff to conduct needs analysis on an annual basis   
• Ensure client satisfaction with program delivery
• First line of response for instructor and student technical issues (e.g. access to course materials, connectivity, and computer problems)
• Provide in-class, virtual, and online support to faculty and learners
• Adjust course logistics as needed and communicate changes to appropriate stakeholders
• Manage program logistics (shipping when applicable), materials, food, and beverage delivery
• Create and monitor timeliness/due dates for pre-read and program materials and keep track of a variety of programs in different phases of readiness
• Arrange any special program logistics (tours, off-site meals, etc)
• Manage special client needs after-hours – non-program networking events and local area exploration
• Correspond with the appropriate organizations to ensure that the classroom space, audio-visual equipment, and other faculty-specific needs are functioning well and in place for each program
• Work with internal/external suppliers to obtain program materials and services according to university policies and guidelines and non-US jurisdictions.
• Collect, review and summarize program evaluations and make recommendations for improvement and implement those approved
• Promote continuation of program offerings when possible
• Support instructors with course material development and organization either through Canvas or printing
• Provide email communication to learners before, during, and after the course offering
• Support the scheduling of new offerings and future calendar offerings
• Support the scheduling of rooms for course offerings
• Support the goals and plans relevant to the promotion and improvement of Professional Education including special projects

15%  Instructor Relationship Management

• Initiate and develop strong instructor relationships
• Liaise with program instructor on program materials, logistics planning, and delivery including the development of content
• Act as liaison to the instructors during the program and provide relevant participant feedback
• Support all aspects of the course when in progress either in-person or via Zoom depending on the delivery format

15% Business Development

• Promote the portfolio/certificate options and custom programs to course participants when applicable
• Provide feedback to the marketing and communications staff on program content changes and email communications to participants
• Pass on leads for additional business opportunities to the Business Engagement team

• A bachelor’s degree and or an equivalent combination of education and relevant experience
• Contributes to a positive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others
• Demonstrated project management and organizational skills; strong attention to detail
• Proven ability to successfully interact with a diverse group of people while interacting with students, faculty, staff, and the public both pleasantly and professionally
• Ability to establish and maintain good working relationships and effective channels of communication at multiple levels inside and outside the organization
• Excellent communication skills, diplomacy, discretion, and presentation skills
• Must be able to handle and be comfortable with ambiguity
• Ability to work independently and to exercise initiative within bounds of standard university practices
• Demonstrated ability in problem identification and resolution
• Must be self-motivated and have the ability to work effectively in a dynamic environment
• Ability to work independently, with minimal supervision
• Must be a quick learner with the ability to multi-task

• Previous experience in the development and coordination of executive education programs or events is highly preferred.
• Five (5) or more years of corporate or non-profit experience and/or building academia/industry relations
• Experience developing and monitoring program budgets
• Experience with a variety of classroom delivery formats, including online learning and blended instructional formats  
• Experience with experiential education
• Experience with interdisciplinary or transdisciplinary education

• Requires the ability to travel to various locations to conduct work
• The person in this position routinely communicates with faculty and corporate executives
• The person in this position routinely presents at events and client engagements
• The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues or events
• Occasional travel may be necessary
• Will require work during early mornings and/or nights

Michigan Engineering seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of the College of Engineering.

To learn more about diversity, equity, and inclusion visit: https://www.engin.umich.edu/about/diversity/

To learn more about the College of Engineering strategic vision visit: http://strategicvision.engin.umich.edu

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.