Career Center

INFO SYS SUPV 2 (Client Services and Desktop Engineering Manager)

Department Description

The COE IT Service Desk within the College of Engineering provides information technology services and support to the 9 departments, programs and research labs within the college. The COE IT Service Desk provides helpdesk and desktop support service for more than 3000 workstations and laptops, systems administration for more than 100 servers, and development services for business and academic applications and websites.

Job Summary

Under the general direction of the College of Engineering IT (COE IT) - Executive Director, ensures effective delivery of a broad range of IT services including business systems analysis, IT access, business technical support, software licensing, IT contracts and purchasing, process analysis and improvement, and communication. Directly oversees the Client Services and Desktop Engineering team serving the College of Engineering (COE).

Supervises and provides advanced technical, analytical, project management, IT security, and policy guidance to the Service Desk lead and supervises multiple Desktop Engineering technicians. Exercises broad judgment to manage complex software and hardware life-cycles, including budget planning and execution of IT-related purchases and services.

Continuously improves services by conducting work flow analysis to automate systems and procedures, developing integrated solutions to address complex business processes, technical issues and risks, compliance and audit requirements, security policies and best practices, and system capabilities.

Serves as a technical advisor to supported departments, recommending changes to departmental IT policies and practices. Participates in the development of COE IT operational and budget processes, staffing, and space planning. Facilitates and coordinates professional growth of IT staff. Responsible for hiring of new employees, salary actions, terminations, and performance ratings. Provides feedback and support to the Executive Director of IT, developing long-term strategies, innovative solutions, and metrics and benchmarks for data-driven decisions and results.

POSITION INFORMATION

Salary Range

$6,608.33-$14,808.33/Month

No. of Positions

1

Appointment Type

Career

Percentage of Time

100%

Shift Hours

Monday-Friday, 8:00am-5:00pm

Location

Davis, CA

Union Representation

No

Benefits Eligible

Yes

Apply By Date

5/30/2022


PHYSICAL DEMANDS

• Work extended periods of time in front of a computer terminal and typing on a keyboard.

WORK ENVIRONMENT

• Travel to meetings on and off campus.
• Work flexible or extended hours including nights, weekends and holidays, sometimes on short notice, to meet business needs.
• Limited vacation usage during peak workload periods.
• Work in a dynamic, distracting, knowledge sharing environment. Employee is personally responsible for following safety guidelines and procedures.

QUALIFICATIONS

Required:

• Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.
• Experience managing an enterprise, multi-tier IT support team, both in directly providing and in overseeing solutions to complex and diverse information systems, networking, IT security, and desktop support issues. Includes proven success training, mentoring, leading, and motivating technical staff.
• Experience managing a technical service desk including call tracking, incident and request tracking and problem resolution, escalation and notification policies and procedures.
• Experience with business and process analysis, analyzing workflow and designing efficient processes to continually review and recommend best practices. Solid ability to gather, organize, analyze and present complex data and develop effective solutions. Includes managing IT related purchases, product selection and asset management.
• Experience with cybersecurity and computer and network security principles, techniques, tools, policies, and best practices.
• Excellent oral and written communication skills. Experience managing projects in a technical environment, including planning, designing, writing, and presenting project proposals, work status reports, and computing system hardware and software purchase recommendations.

Preferred:

• BA in Computer Science or MIS or equivalent combination of education and experience.
• Experience and knowledge of Information Technology Infrastructure Library (ITIL). Experience in technical project management methodologies and best practices, including Agile development.
• Experience implementing and developing training and/or instruction in one-to-one or group settings.
• Three years of experience in an academic setting.

SPECIAL REQUIREMENTS

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

No Smoking

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Salary Range

$6,608.33-$14,808.33/Month

No. of Positions

1

Appointment Type

Career

Percentage of Time

100%

Shift Hours

Monday-Friday, 8:00am-5:00pm

Location

Davis, CA

Union Representation

No

Benefits Eligible

Yes

Apply By Date

5/30/2022


To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=7&JobOpeningId=35795&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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