Consults and coaches staff, faculty and other healthcare professionals that are clients of CME in the accreditation process and through planning of the educational activities (Regularly Schedules Series, Internet Live, Internet Enduring Material, Live Course, Virtual Course, Hybrid courses).
Consults on processes of organizing and conducting the above-mentioned educational activity types.
Manages logistics of multiple Continuing Educational activities.
Manages activity budget and communicating with program committee.
Provides exceptional customer service in management and implementation of activities.
Supports learners who register and take these educational courses through difficulties that may arise.
Collaborates and establish consistent communication strategies with clients and other stakeholders (planning team members, speakers, vendors).
Secures and negotiate vendor contracts in accordance with the client's needs.
Facilitates marketing pieces and/or course materials design and distribution in accordance to the client's budget and timeline.
Translates stakeholder requirements into the project management plan.
Manages event marketing needs and communication logistics. Forecast revenue and expenses for live educational courses.
Addresses day of logistical issues, risks, and emergencies in a positive and pleasant manner. Facilitates proper financial documentation collection for speaker honoraria, lodging, and travel expenses. Manages on-site registration for activities.
Interfaces and collaborates with IU School of Medicine finance team and registration specialist to track and reconcile income and expenses.
Consults with client to identify the appropriate revenue-generating services and associated costs for each activity.
Maintains internal database, departmental shared drive, Smart Sheet project management tool, and OneDrive for IU files.
Ensures data and files compliant with, and meet ACCME, ANCC, and ACPE standards.
Maintains online activity catalogs for outreach and marketing. Utilizes internal database to prepare and disseminate final event reports.
Develops expertise in virtual educational meeting planning and facilitation, including technological expertise with virtual software to facilitate live virtual meeting.
Develops conceptual skills for organization of online activities to advise and suggest appropriate and optimum ways for virtual meeting organization in various planning stages of the events.
General Responsibilities
Provides administrative support to the department, such as managing calendars, answering phone calls, creating routine and confidential correspondence, drafting reports and presentations, and arranging meetings and conferences.
Maintains ongoing documentation with respect to accuracy, confidentiality, and accessibility.
Implements program improvement projects from initiation to execution.
Offers recommendations to improve program administration and/or the overall quality of care.
Participates in the planning and development of academic and clinical requirements to ensure that all accreditation standards are maintained.
Qualifications
EDUCATION
Required
High school diploma or GED.
Preferred
Bachelor's degree.
WORK EXPERIENCE
Required
4 years of experience in administration, office management, or program coordination.
Preferred
Experience in a clinical or academic setting.
Combinations of related education and experience may be considered.
SKILLS
Required
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Highly thorough and dependable.
Possesses a high degree of initiative.
Ability to build strong customer relationships.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
About Indiana University Purdue University Indianapolis
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.
