Schedule: Hours include a schedule rotation to support student needs including occasional evenings and Saturdays based on operation need.
The College Transition Designer serves as a navigator, supporter, and motivator to further stimulate learning acting as the initial connection for admission and student services to new students in a complex and diverse learning environment. This role is responsible for providing new student support and coaching. The College Transition Designer focuses on duties including, but is not limited to: College readiness support (Placement test, career assessments, Prior Learning Assessment (PLA), online learning, etc.); academic coaching & learning support, and participation in campus-wide events such as New Student Programs.
Designs individualized student experience by creating and reviewing information regarding career opportunities, program of study, placement, orientation and financial aid. Provides guidance, coaching, and advising on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Assists and supports students throughout the admission and enrollment process.
Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can assist them. Utilizes critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution.
Orientation Program Design & Facilitation
Serves as a primary facilitator of new student programs (including New Student Workshops, New Student Orientation, and Online Orientation) by autonomously designing and developing engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Designs, produces, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students.
Contributes and participates in the planning, development, and implementation of activities designed to attract and enroll new students. Works autonomously on projects and events overseen by leadership in New Student Programs.
Independently develops and designs materials that guide and educate students in understanding their transition as a (new) student at the College. Ensures that the College's vision and mission are reflected in all aspects of the transition/Orientation student experience, i.e. implementing standard aesthetics, and elements that are user friendly and designed for optimum student engagement.
Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to new students. Anticipates students' needs by considering all aspects of the enrollment cycle. Supports and contributes to on-campus visits, providing campus tours, special event programming, and other internal and external recruitment activities.
Collaborates closely with key Columbus State departments including the Academic Affairs, Admissions, Placement Testing, International Student Services, Student Central, Enrollment Services Operations, and Accessibility and Testing to ensure effective student enrollment matriculation. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Assists with other Enrollment and Student Service areas as needed/assigned.
Diversity, Equity & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties and Responsibilities
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Usual Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly sits but may stand and walk for extended periods of time. Employee converses verbally or manually with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 10 pounds when moving files, boxes and other materials.
Typical office environment.
Knowledge, Skills and Abilities: Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; management and leadership practices in higher education. Ability to: written and verbal communication; effectively prioritize multiple projects and assignments; effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; create visually appealing and informative materials and presentations; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling and organization of work. Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
Minimum Qualifications: Bachelor's Degree in a related field. Two (2) years of experience in education, social work, customer service, or other related fields. Commitment to students' success and student-centered education. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.