Client Delivery Manager - Remote (MUST RESIDE IN CHICAGO LAND, IL AREA)
Conifer Health Solutions
Location: Tinley Park, Illinois
Internal Number: 2205018386
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Company is seeking a candidate who can think strategically and execute tactically. He/she will be customer-focused, detail oriented, articulate and credible and have the ability to instill confidence in the most demanding customers, such as: the executives and senior leaders of Revenue Cycle Services. The role will require a delivery strategy focused on results, performance, process and prioritization. The Manager will bring methods, process and organization to the Company Revenue Cycle Management function to help build and maintain credibility with internal and external clients.
Under general supervision of the Client Delivery, Senior Director(s), this individual plays a lead role with reporting, interpretation and analysis, presentations, in support of various client revenue cycle performance improvement efforts. The focus of this position is identification of client revenue cycle improvement opportunities through functioning as an analyst, facilitator, consultant, and/or project manager as required within our performance improvement initiatives. Interfaces regularly with/ RCM Senior Director to produce relevant, reliable, accurate and timely results and deliverables.
This individual needs to be able to work independently and with little supervision; prioritizes and manages multiple tasks to meet deadlines; and seeks guidance from manager as needed to clarify assignments or requests, ask questions, or seek additional information.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for budgeting, forecast and Annual renewal of All executed CCNs each year â�� Managing key contract documents such as Master Facility Listing and Services provided.
Works collaboratively with RCM Senior Directors and Client Delivery Directors in setting direction of client revenue cycle project and performance improvement efforts including: defining issues; identifying root causes; interpreting data; understanding data dependencies; goal setting; establishing tracking and reporting metrics; updating project plans; and, providing performance reports and deliverable preparation.
Effectively organizes content & format of documents & analyses to facilitate understanding & decision making by RCM and client Senior Leaders
Perform Interim Client Delivery Executive Level work throughout the year as a part of the Development Plan and as Interim needs arise.
Provides project management, analysis and/or technical expertise for a broad array of Revenue Cycle initiatives. Has responsibility for assisting teams in support of Regional or National Analysis.
Synchronizes efforts between RCM and other conifer business units in support of client revenue cycle performance improvement initiatives
Develop, implement, Analyze and maintain RCM dashboards, scorecards, status reports and other standard reports.
Produces or develops deliverables for RCM Senior Director client meetings.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
No. Direct Reports (incl. titles) Varies
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive experience interacting with Client Service - minimum of 5+ years
Effective writing, presentation and communication skills
Effective in influencing and negotiating - builds relationships and respect across functions and at all levels to gain support
Extensive Knowledge of Revenue Cycle Management
Knowledge of Industry Issues and Concerns
Intermediate-advanced analytical skills demonstrated through the successful performance of numerous special analytical projects
Soft skills, including business partnering in a matrix organization
Extensive working knowledge of Microsoft Office, Showcase and Business Intelligence Platforms
Ability to interpret requests/requirements and effectively present data to support performance improvement activities
Ability to prioritize work efforts
Ability to work successfully under deadlines
Requires an understanding of systems and processes that impact revenue cycle performance and capabilities.
Central point of contact between Conifer service lines and the client regarding performance.
Possesses the ability to build trusting relationships with Client Executives at all levels.
Possesses analytical ability sufficient to work in a data-heavy environment and to identify trends in the data.
Possess business acumen with an emphasis on: effective communication (i.e., listening, written and verbal), negotiation, influencing decision makers, business planning, strategy, problem solving, decision making and time management skills.
Understanding of the market, trends, competition, and key pain points for hospital executives.
Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint).
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
B.A. /B.S. degree or equivalent experience
May require travel
Job: Conifer Health Solutions
Primary Location: Tinley Park, Illinois
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.