Career Center

Arts Divisional Liaison

Location: Santa Cruz
Job ID: 35699

JOB POSTING

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NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

 

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 06-01-2022

 

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging. 

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence. 

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

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The Divisional Services portion of Academic Services consists of localized ITS staff embedded in the campus' five academic divisions and library who provide personalized, discipline-specific, IT support for their constituents in service of the academic mission.  We leverage commonalities through cross-divisional technical communities to develop and deliver right-sized/right-priced common services as appropriate, aggregating what we learn to provide as input to the larger ITS community. This position provides strategic direction, technical leadership, human and resource management to develop and deliver IT services to BSOE and its departments and programs. Incumbent works as part of a collaborative leadership team that delivers coordinated IT services to faculty across the five academic divisions, libraries, and the silicon valley center.

More information can be found at https://its.ucsc.edu

 

JOB SUMMARY

The Divisional Liaison (DL) for the Arts Division is a leader for IT professionals who support the Arts Division at UC Santa Cruz. The position works to understand the IT needs of Arts and to plan, coordinate, and manage the delivery of IT services to meet those needs. Effective candidates will demonstrate both breadth and depth in expertise aligned to the unit's portfolio.

The DL also plays a primary role in working to ensure synergy between the division and ITS by working cooperatively with local IT staff in the academic divisions and other ITS units on shared service delivery and in representing BSOE in campus-wide IT initiatives, planning, standards and policy setting, and operational governance.

A successful DL in the Academic Computing Portfolio will be tasked with both providing and facilitating IT services. The DL should have a working knowledge of all central ITS products and services and act as a medium in ensuring all local constituents (typically housed in a single academic division) are able to gracefully access central services. In this way, the DL will act as a facilitator ensuring that ITS is clearly understood and that the academic division is well served. The DL will create deep relationships to ease the resolution of any potential conflicts.

Through themselves and their assigned product teams, the DL will provide local IT services to the academic division or potentially larger communities. These services will be developed in direct response to the needs of the clients through the DL's intimate knowledge of and deep relationships with the clients. These products and services should not be duplicative of other ITS services unless the dean has determined that the central service is not well suited to the needs of the division. These products and services will have a lifecycle tied to evolving services in central ITS and the needs of the clients. The DL will be required to adeptly determine when adjustments are needed, when services should be retired, when the client need has grown sufficiently to justify evolving a product to be centrally provisioned, or when a new product need emerges.

Trust and relationships with people in every facet of the organization must be built and maintained. The primary talent of an effective DL is the ability to build trust. As DL, the 'buck stops with you