Career Center

POSITION SUMMARY:

The Research Informatics Operations (RIO) team is looking for a senior informatics analyst to join the Customer Experience team in coordinating and supporting the Electronic Data Capture (EDC) for clinical trials program at the Dana-Farber Cancer Institute (DFCI). The incumbent will participate in the design, development, implementation and support of the overall clinical trial support operations program at Dana-Farber/Harvard Cancer Center (DF/HCC). The mission of the Customer Experience team is to support the operations of the clinical trials program at DF/HCC, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.??

The incumbent will mentor junior staff, work with study teams and other stakeholders to analyze complex protocol data capture requirements, design studies and electronic case report forms (eCRFs) that meet the protocol???s reporting, data capture and analysis objectives. ??The incumbent will work under the guidance of the Manager of Service Operations and the RIO Management team.

RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.?? RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women???s Hospital, Boston Children???s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health.?? RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality (ODQ), Office for Human Research Studies (OHRS), Clinical Trials Office (CTO), and others by either resolving issues or facilitating connection with appropriate resources.
• Meet with customers to understand and interpret electronic data capture needs, gather protocol requirements, document requests, conduct workflow analysis, and obtain feedback on the user experience
• Build electronic case reports forms (eCRFs) utilizing Central Designer???
• Gather study data collection requirements from the protocol document and from meetings with the study team (Principal Investigator, biostatistician, Lead Clinical Research Coordinator and/or Research Project Manager)
• Convert requirements into sample eCRFs and build studies in Central Designer???
• Use templates and libraries in Central Designer??? to leverage existing EDC portfolio
• Program edit checks and global conditions as needed
• Perform basic test of the study in the InForm??? QA environment
• Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc.
• Adhere to recognized project management tools and methodologies.
• Write and maintain detailed documentation of requirements and project communications.
• Identify and resolve issues and facilitate appropriate escalation for timely resolution.
• Assist leadership in resource planning efforts for both project/program and support activities
• Assist Manager of Service Operations on overall clinical trial management, protocol configuration management, EDC program quality improvement, designing and implementing strategies for more efficient team performance and enhanced output
• Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations, as appropriate.
• Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications, as needed.
• Help promote optimal use of research systems, including utilization of advanced features and adherence to best practices.
• Collaborate in development of internal documentation and end-user training materials
• Build strong relationships with the RIO customer base.
• Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors.
• Actively participate in and support team culture.
• May perform other applications analyst duties as assigned, such as business requirements gathering, business process redesign and application support.

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MINIMUM JOB QUALIFICATIONS:

• Bachelor???s degree required. Concentration in Computer Science, Data Analytics, Information Technology, Healthcare, Bioinformatics, Biology or other relevant healthcare or life sciences related field preferred; background in a health care and/or clinical trials strongly preferred.
• Proven analytical, systems design and technical project management skills
• 6+ years of direct analytical work experience as an applications analyst, or data manager, in an academic and/or healthcare setting.
• Experience in leading cross-functional teams of 7-10 or more indirect resources, including directing the work of user and business representatives within workgroups
• Clinical research and/or clinical trials data management preferred
• Formal business analyst and/or project management training a plus
• Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.
• A combination of education and experience may be substituted for requirements
• Working knowledge of Central Designer??? study development tool a plus
• Familiarity with InForm??? EDC or other electronic data capture software a plus

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

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• Strong technical skills including analysis, design and testing
• Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
• Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment
• Excellent interpersonal skills. Must be able to effectively communicate and collaborate with staff of different skill sets, backgrounds and levels within and external to the organization, including both technical and non-technical personnel.
• Ability to effectively conduct meetings, both formal and informal.
• Ability to work under stress due to tight deadlines and unanticipated scope changes.
• Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
• Excellent project management skills. Ability to handle multiple projects at any given time and prioritize as necessary.
• Exceptional problem solving and negotiation skills, with demonstrated analytical and reasoning skills
• Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
• Have a thorough understanding of clinical trial study development, including analysis, requirements gathering, design, and testing, expertise in oncology clinical trials desirable.
• Understanding of data management highly desired.
• Understand requirements involved in human subjects research.
• Ability to learn quickly
• Self-motivated and capable of working independently
• Possess ability to mentor others and enjoy such responsibility

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SUPERVISORY RESPONSIBILITIES: No direct supervision but will be responsible for leading workgroups and other team efforts.

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PATIENT CONTACT: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.?? As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.?? Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.