Career Center

DePaul University

Job Identification: 499
Locations: , , , ,
Job Schedule: Full time
Job Category: Marketing, Comm & Ext Affairs

Diversity and Inclusion Statement

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

The Highlights
Reporting to the Associate Director of Digital Experience & Analysis (DXA), the Web Content Manager supports and executes university-wide web content strategy, maintenance and migration. The Web Content Manager works on enterprise-wide site migration projects, information architecture and on-going sites updates, ensuring content is organized in a manner consistent with university standards and best practices. Working in a customer relationship management and technical capacity, she/he works in a consultative role with website administrators in colleges, departments and administrative divisions across the university, providing assistance with content strategy, information architecture, SEO, site analytics, web best practices and content management (CMS) training and use. The Web Content Manager works closely with the UI/UX Interactive Designer and Senior Web Developer on the DXA team to enhance the CMS by recommending modifications and testing new features. Builds and maintains relationships with university stakeholders to apply and adapt Web-based technology, as well as troubleshoot and resolve customer problems, requests, and questions about the CMS. The Web Content Manager serves in an advisory and consulting role on adherence to the DePaul brand and best practices for the web.

Principal Duties and Responsibilities:

• Manages content on a variety of web properties, including depaul.edu, college and administrative unit sites, advertising landing pages, and undergraduate and graduate recruitment vehicles. Reviews, evaluates and edits existing/new web content; drafts microcopy; provides UX, content strategy and usability expertise; analyzes sites with data from Google Analytics; conducts needs analysis; implements Search Engine Optimization (SEO) tactics; assists with testing new solutions and makes suggestions for improvements. (25%)


• Works on website migration projects, site planning and creation and on-going site updates and enhancements. This includes pre-assessment, site-map creation and information architecture and build-out, and migrating content while ensuring information is organized in a manner consistent with all guidelines and university standards. (30%)


• Works in a customer relationship management and technical capacity for university CMS users to understand customer content needs, improve user experience, and resolve problems, requests, questions and enhancements. Prioritizes, executes and closes support tickets as necessary. Understands how customer/user issues may impact other functions and shares information appropriately. Consults with web administrators, makes decisions and offers suggestions on best practices, content strategy, information architecture and page layouts to improve user experience. Establishes and communicates expectations regarding quality and service; identifies repeated customer concerns or roadblocks, addresses them in a timely manner and seeks new ways to improve web/online experience for web administrators and users. (35%)


• Develops, promotes and executes outreach efforts to create awareness of systems management and web content strategy best practices. Creates and maintains documentation for CMS support. Assists with training and support of web administrators across the university. (10%)

Is This You?

• Works in a customer relationship management and technical capacity for university CMS users to understand customer content needs, improve user experience, and resolve problems, requests, questions and enhancements.


• Prioritizes, executes and closes support tickets as necessary.


• Understands how customer/user issues may impact other functions and shares information appropriately.


• Consults with web administrators, makes decisions and offers suggestions on best practices, content strategy, information architecture and page layouts to improve user experience.


• Establishes and communicates expectations regarding quality and service.


• Identifies repeated customer concerns or roadblocks, addresses them in a timely manner and seeks new ways to improve web/online experience for web administrators and users.


• Works on website migration projects, site planning and creation and on-going site updates and enhancements.


• This includes pre-assessment, site-map creation and information architecture and build-out, and migrating content while ensuring information is organized in a manner consistent with all guidelines and university standard.


• Manages content on a variety of web properties, including depaul.edu, college and administrative unit sites, advertising landing pages, and undergraduate and graduate recruitment vehicles.


• Reviews, evaluates and edits existing/new web content and drafts microcopy.


• Provides UX, content strategy and usability expertise.


• Analyzes sites with data from Google Analytics.


• Implements Search Engine Optimization (SEO) tactics.


• Assists with testing new solutions and makes suggestions for improvements.


• Develops, promotes and executes outreach efforts to create awareness of systems management and web content strategy best practices.


• Creates and maintains documentation for CMS support.


• Assists with training and support of web administrators across the university.


• Performs other duties as assigned.

Your Education

• Bachelor's degree (B.A.) in English, marketing/communications or journalism.


• 3-5 years experience of project management with an emphasis on communication or equivalent combination of education and experience.

Other Skills & Abilities Required

• Excellent written, verbal and editorial skills.


• Excellent project management and customer relationship management skills.


• Experience and skills in website management, information architecture, communications, and marketing.


• Excellent creative, journalistic, interpersonal and team-building skills.


• Experience in analyzing quantitative and qualitative data from web analytics tools (Google Analytics, CrazyEgg, etc.).


• Experience in creating and executing trainings as well as communicating policies and procedures.


• Proficiency with Web authoring tools, Content Management Systems and software (Adobe Photoshop, etc.).


• Experience with HTML/CSS preferred.

Additional Information
For consideration, please include a resume and cover letter.
Perks:

• Working for a stable and well-known University that values diversity and inclusion.


• Medical, dental, and vision benefits.


• Generous paid time off, sick time, holidays, floating holidays, and more!


• Matching retirement plan up to 10%.


• Tuition waivers for employees and dependents!


• Full-Time Benefits


• Part-Time Benefits

Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Required COVID-19 Vaccination:
Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email [email protected]

Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

Title IX Contact Information
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or [email protected]

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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