Harvard University Information Technology (HUIT) is a community of IT professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting a workforce that has both breadth in their ability to collaborate and innovate across disciplines–and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
Reporting to the Chief Operating Officer (COO), the Senior Planning & Program Manager provides strategic, organizational, and administrative support to the COO, ensuring consistent and seamless integration among the COO senior team in their support for the organization and clients.
The Senior Planning & Program Manager will support the COO in building and maintaining processes that enable the organization to achieve operational excellence, including service management, risk management, and financial sustainability. Will be responsible for facilitating various internal initiatives to enhance service operations across Administration & Finance, IT Service Management, and Client Services portfolio. The details of the role are below.
HUIT-wide COO-led initiatives:
Develop a strong understanding of HUIT's business, including services provided and financial and staffing models
Partner with COO in building and maintaining the Operational Excellence initiative and supporting processes for the organization
Effectively manage the COO's priorities and engagements in partnership with Executive Assistant
Represent the COO on working groups, committees, and in presentations to business partners and technology partners
COO service area operations:
Provide support to COO in managing across service area portfolio, which includes the Administration & Finance, ITSM, and Client Services teams
Provide ongoing support and leadership to high-priority initiatives of the COO senior team, including project management, communications and outreach, status reporting, documentation and execution
Collaborate with COO service areas and HUIT Communications on shared projects such as common templates, style guides, digital properties, newsletters, release notes, and the internal and external service catalogs
Lead and manage a multi-year staff development plan that balances financial constraints, departmental business objectives and the development needs of 200 employees
Support annual processes of refreshing multi-year plans by business area, the application portfolio database, departmental goals and service area overviews
Support the COO extended leadership team to manage and execute new projects as identified through the quarterly goal-planning process
COO service area culture and engagement:
Facilitate smooth communication across the COO's service areas and HUIT as needed
Lead and/or assist with department-wide communication and outreach activities as a key member of the leadership team, including retreats, town hall events, extended leadership team meetings, educational events and more
Collaborate to review project plans and proposals and develop project objectives; identify project responsibilities by determining the phases and elements of the project; calculate time frames and sequence the stages of the project
Develop and manage project roadmaps for COO-led initiatives
Execute, coordinate, and perform technical aspects of project; research issues
Review, evaluate, approve and monitor cost schedule and technical scope baselines
Prepare, provide and deliver project updates
Contribute to communication plan and change management Absorb and leverage project related technology to ensure effective project management and collaboration
Please provide a cover letter with your application.
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
More about HUIT: Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.
IT Academy (designed for IT Staff): HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Total Rewards: Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:
Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org
Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Accessibility: Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Salary Grade: 059
Union: 00 - Non Union, Exempt or Temporary
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
Minimum of seven years' post-secondary education or relevant work experienc
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
7 or more years of related experience, including hands-on management of projects that involved multiple stakeholders.
Exemplary communications and writing skills, ideally with experience communicating complex technology concepts to non-technical stakeholders.
Proven attention-to-detail and ability to balance multiple simultaneous projects.
Strong analytical and listening skills.
Comfort with collaboration, open communication, and reaching across functional borders.
Proficiency learning key business processes, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture.
Demonstrated team leadership skills, service mindset approach, and the ability to act as a trusted advisor.
Experience or coursework in organizational design, change management, and business process re-engineering highly desired.
Direct experience as a project manager or agile facilitator highly valued.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.