NURSING SERVICE BUSINESS OPERATIONS MANAGER- SHIFT DAYS/FLEX
The Nursing Service Business Operations Manager responsible for the financial, operational and programmatic management of assigned Department of Nursing divisions/units within the Cook County Health (CCH). The position will be responsible to establish integrated service line models to grow volume and help develop service specific strategies by streamlining workflows to optimize revenue for John H. Stroger, Jr. Hospital and Provident Hospital. This position will assist in purchasing, contract management, request for proposal processes, budget development/monitoring including developing special customized variance reports, as well as, managing the charge capture processes to optimize revenue.
This position is exempt from Career Service under the CCH Personnel Rules.
Master's degree in Public Health (MPH), Business Administration (MBA), or Healthcare Administration (MHA) from an accredited college or university ( Must provide official transcripts at time of interview)
Two (2) years of experience in an administrative role in a healthcare setting with financial, management or business experience
Intermediate proficiency in Microsoft Word, Excel and Power Point
Project Management training, education or work experience
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Excellent verbal and written communication skills necessary to communicate with all levels of staff
Demonstrate strong organizational, management and leadership skills
Demonstrate organizational problem-solving, critical thinking, time management and conflict resolution skills
Demonstrate analytical/quantitative skills to collect, interpret and present data
Demonstrate attention to detail, accuracy and precision and ability to complete tasks within a specified timeframe
Ability to prioritize, plan, and organize projects and tasks
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to perform accurate and reliable mathematical and budget estimates
Ability to maintain a high level of discretion and maintain confidentiality
Ability to work flexible hours
General Administrative Responsibilities
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCH staff and CCH' systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Supports the development and management of budgets including assisting in budget forecasting
Assists in the planning of Nursing capital and operating budgets
Prepares monthly Nursing expense variance reports and makes recommendations for improvement
Develops and recommends strategies to maximize revenue and minimize costs
Prepares, manages and monitor various financial management reports for assigned Nursing divisions
Compiles and analyzes operational and financial data to improve efficiency and reimbursement
Manages and supports the charge capture processes including analyzing data, providing education/training, conducting charge reconciliations/audits and working with appropriate stakeholders in Hospital Finance and Information Services to enhance charge capture processes.
Assists with identifying opportunities for productivity improvement
Initiates, coordinates and monitors purchasing and payment processes for goods and services for assigned Nursing divisions in partnership with Supply Chain Management and Finance
Supports the interviewing, hiring and tracking processes of posted positions
Collects, analyzes, interprets data and produces management reports to support service line operations growth
Develops materials and techniques for staff development that impact operations and standard procedures/policies
Participates in the development and implementation of service-line programs, objectives and long-range planning
Serve as a resource for improvement initiatives
Provides reports on detailed analyses for department work flows, prepare business planning and strategy presentations for assigned Nursing Divisions
Serves as backup for other administrative/management staff
Performs other duties and participates in special projects as assigned
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER