Career Center

Serve as the initial point of contact for students, faculty, and staff at the single service desk. Assist patrons at service points, computer stations, over the phone, through email, and elsewhere in the library.

Provide customer service and access to available services and resources, such as library account creation, book and technology lending, interlibrary loans, course reserves, faculty document delivery, campus delivery, and print and online resources. Enforce library policies. Provide basic and timely research support to patrons, which involves intermediate-problem solving, independent decision-making, and advanced-problem referrals to librarians and other staff in the library.

Answer phones, greet and direct visitors to appropriate areas or person. May act as a liaison through various communicating technologies.

Manage all aspects of the library's course reserve program, which includes the Department of Western Civilization textbook collection, and serves as the bridge between faculty and reserves. Ensure access to library collections. May assist with the integration of new technology solutions into existing library systems, and provide tactical and operational support of library systems that support key library functions and services. Responsible for overdue materials and fee management processes and workflows, requiring consistent communication, courtesy, and flexibility to those with unique needs and extenuating circumstances. Serve as the primary contact for faculty document delivery requests and possess a basic understanding of library related copyright law and fair use guidelines.

Coordinate the reporting and resolution of technical problems, especially relating to the library's loanable technology and equipment, and communicate them to the Library Technology Specialist and Head of Technology and Access Services. Promote appropriate technology literacy skills amount library staff and patrons and collaborate with other departments on projects, as assigned. Assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, web/email communications, digitization, etc.

Plan, prioritize, and assign work to student workers. Assist with training and evaluating student workers to ensure a high quality of work and report any issues relating to unsatisfactory conduct to the Head of Technology and Access Services.

Compose and produce correspondence and reports.

Perform intermediate and advanced computer functions including oversight of library technologies, managing databases, creating, analyzing, integrating, and importing linked spreadsheets, creating mail/email, envelope and table merges, creating and editing captions, adding graphics, editing images, footnotes, endnotes, indices, tables of content, creating master documents, and reports using information from several sources.

Design and produce reports and research data and information on the internet.

Prepare and maintain records, files, and databases, some of which may be confidential.

Perform all other duties as may be required.

Ability to learn and adapt quickly to changing procedures and protocols

Providence College does not discriminate against any person because of race, color, national and ethnicorigin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation,gender identity, religion, disability, age, veteran status, or genetic information. The College will develop,and from time to time update, an affirmative action program and will insist on a good-faith effort on thepart of its employees to comply with the program. The College will request and expect its agents andthose with whom it conducts its affairs to meet the commitment of this important program.