Career Center

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine Health Information Technology & Services (HITS) is seeking an energetic person who seeks a fulfilling position with meaning and purpose by having a direct impact to all of Michigan Medicine and the broader community.  In the role of MiChart Technical Environment Coordinator, you will join our Enterprise Technology Services (ETS) division and assist with overall application infrastructure strategy and support for both project initiatives and operations tasks for the MiChart implementation of Epic’s electronic health record (EHR) system which serves over 400,000 lives locally and seeks to positively impact over 4 million lives across the state of Michigan. 

This role’s primary focus will be to lead the coordination and communication for executing the environment strategy for the MiChart implementation of the Epic EHR system, including planning and implementation of system upgrades and patching, downtime planning and execution, environment refreshes, infrastructure planning, optimization changes and departmental and enterprise-wide initiatives. This position will require occasional weekend and evening work to facilitate system maintenance and upgrade activities.  This position will be part of the HITS-ETS MiChart Infrastructure team and report to the HITS MiChart Infrastructure Manager.

• Assist in the planning and coordination of MiChart hardware and software updates and changes including but not limited to servers, network, storage, backup, operating systems, virtualization platforms, and desktop devices across multiple support teams for the Epic environment as well as general environment management tasks.
• Responsible to develop agendas and meeting content details, facilitate meetings, capture key points, document decision points and agreements and track follow up tasks to completion, communicate and coordinate necessary changes.
• Collaborate with stakeholders to document standardized processes and map in process flow charts, as well as identify opportunities for process automation and improvements.
• Track technical issues and coordinate issue resolution.
• Support technical projects using project management best practices to develop detailed work plans, schedules, estimates, and resource plans, conduct project meetings and manage status reports.
• Work with vendor representatives and the U-M business community and end users to ensure the system meets the organization’s business needs.
• Collaborate with key stakeholders to establish, document, and maintain environment management processes.
• Develop, document, and maintain internal team processes and procedures.
• Routinely assess current processes, identify inefficiencies and work with key stakeholders for continuous improvements.
• Perform analysis of workflows, data collection, report details, and other technical issues associated with developing system service enhancements.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Perform any other work tasks as assigned by manager

• A bachelor's degree or equivalent combination of education and experience
• 7 years’ experience in healthcare related field or an equivalent combination of education and professional experience.

• 5+ years of experience in the Healthcare Information Technology field in a Project Coordinator or similar role with technical focus.
• Technical support experience with Epic EHR system.
• Basic knowledge of available options for data exchange and HL7 messaging.
• Certification(s) in Epic systems or application areas, or Project Management

Expertise

• Experience with diverse operating environments, applications, and equipment.
• Demonstrated ability to coordinating complex enterprise projects and/or operational work in a complex computing environment with competing priorities.
• Must be aware of general industry practices for managing the deployment of functional configuration build, services and infrastructure changes through multiple environments supporting highly customized enterprise class EHR systems.
• Demonstrated expertise in delivery and support of enterprise class systems and support of the end-user community.
• General understanding of business systems and industry requirements. Includes analysis of business and user needs, documenting requirements, and revising existing system logic as necessary.
• Proven success with successively increased responsibilities performing project coordination and project management duties on a mix of small-to-moderate sized and low-to-moderately complex projects and/or single large, complex project.
• Exhibit proven excellent communication skills across a variety of mediums including written, verbal, face-to-face, conference calls and meetings ranging from small to large participation.

Core Competencies

Skills and characteristics of a successful person in this role include the following:

• Organized, detail oriented with strong oral and written communication and presentation skills.
• Proactive team-oriented work style with critical thinking and problem-solving abilities, and broad-based IT experience.
• Demonstrated ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and managed.
• Demonstrated business system analysis, workflow, system and project management skills. 
• Ability to multi-task multiple complex work assignments and handle competing priorities.
• Ability to effectively communicate, convey information and build understanding and consensus with varying sized groups and settings – both small and large meetings, in-person and conference calls or a mix.
• Demonstrated excellent time-management skills.
• Demonstrated initiative, adaptability, and flexibility.
• Proficiency with desktop management software, including Microsoft Office, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
• Knowledge and proficient with collaboration, knowledge base, and incident/change tracking tools, e.g., SharePoint, and Service Now.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

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COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.