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Sr WFM Analyst
As a Barclays Senior Workforce Management Analyst, you will act as a leader and subject matter expert within the Workforce Management team. Under limited supervision and regularly independent judgment and discretion, you will be responsible for ensuring Non-voice servicing (Chat, Social Media), and email correspondence is handled within target service levels. You will accomplish this using a set of processes and services delivered to optimize the productivity of the organizational workforce and achieve key performance objectives. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutio


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