Career Center

Senior Product Manager, Reporting Systems - REMOTE

Location: Silicon Valley
Job ID: 35175

JOB POSTING

---

This position works remotely requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.

 

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

 

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-24-2022

 

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 

DEPARTMENT OVERVIEW

The Smarter Balanced Assessment Consortium (SBAC) is a public agency supported by member states and territories. Through the work of thousands of educators, Smarter Balanced created an online assessment system aligned to the Common Core State Standards (CCSS), as well as tools for educators to improve teaching and learning. Smarter Balanced is housed at the University of California Santa Cruz (UCSC) Silicon Valley Extension.

Our work is guided by the belief that a high-quality assessment system can provide information and tools for teachers and schools to improve instruction and help students succeed - regardless of disability, language, or subgroup. We involve experienced educators, researchers, state and local policymakers, and community groups working together in a transparent and consensus-driven process.  

Smarter Balanced staff have a profound commitment to UCSC's Principles of Community, including embracing diversity.
 
UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, our certificate programs match the economic demand of your industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit and instructor qualifications. Many of our courses may be applied toward degree programs, or may be eligible for professional certificates and licenses.

 

JOB SUMMARY

Develops the overall strategic vision of the Smarter Balanced Reporting System. Through subordinate staff, creates tactical work plans to achieve strategic goals. Creates analytical frameworks for prioritizing product features to best meet strategic goals. Creates multi-year roadmap, including data-driven change-management processes, to ensure that the product evolves as necessary to meet strategic needs. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Reviews and approves recommendations for products / services development. Provides guidance to subordinates to achieve goals in accordance with established policies. Elicits requirements from State Educational Agencies, educators, and consortium staff to estimate effort required to address stakeholder requests. Establishes systems and processes to prioritize reporting system development plans as well as enhancements. Defines outcomes that measure customer satisfaction and business impact. Creates and manages product budget to meet short-term and long-term needs, including large-scale product revisions. Manages product development work with direct and matrix staffing resources.

 

APPOINTMENT INFORMATION

Salary Information: Salary Range: $90,400 - $154,000 / Annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Remote

Union Representation: Non-Represented

Job Code Classification: 005945 (PRODUCT DEV MGR 1)

Travel:  Never or Rarely

 

JOB DUTIES

60% - Systems Promote Relevency and Fidelity to Stategic Goals

• Develops the overall strategic vision of the Smarter Balanced Reporting System.
• Creates analytical frameworks for prioritizing product features to best meet strategic goals.
• Creates multi-year roadmap, including change processes, to ensure that the product evolves as necessary to meet strategic needs.
• Create process for deeply understanding user stories to inform new opportunities to improve their experience.
• Oversees marketing and outreach activities that promote awareness for products or services.
• Works with IT teams to deliver a scalable architecture that not just meets current needs, but considers future growth scenarios.
• Establishes and recommends changes to policies which affect the program.
• Establishes short term and long term goals for the reporting system.

40% - Operations and implementation

• Manages people for product development involving department or cross-functional teams focused on the delivery of products / services / enhancements from initiation and design into a finished state.
• Builds and maintains  productive, collaborative, and respectful relationships among staff (within and across teams) and with constituents. 
• Uses agile principles to write user stories, plan and drive the software development of features.
• Oversees overall schedules, product requirements, and resources.
• Responsible for results, including costs, methods and staffing.
• Conducts and uses competitor analyses to inform product direction.
• Provides direction and acts as advisor to product management professionals in order to facilitate adherence to project schedules and to resolve technical problems.
• Develops service levels related to analyses and feedback from clients requests/needs.
• Coordinates with other teams and member service providers as appropriate to develop service level expectations regarding the annual reporting application deployment, responsiveness of the User Interface data ingestion, bug fixes, enhancements and resolution of questions.
• Creates and manages product budget to meet short-term and long-term needs, including large-scale product revisions.
• Establishes processes and systems of Quality Control for the reporting system.
• Leads Smarter Balanced data governance meetings.
• Manages product development work with direct and matrix staffing resources, and adds temporary staff as necessary.
• Creates systems that maintain Standard Operating Procedures that ensures quality assurance and customer satisfaction.
• Through subordinate staff, creates tactical work plans to achieve strategic goals.

 

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Highly effective organization, management and project management skills.
• Experienced in creating systems that determine product features that best satisfy strategic goals.
• Experienced in making compelling, evidence-based, cases for product changes or resource allocations.
• Possesses highly effective verbal communication skills to convey information in a clear and concise manner.
• Possesses highly effective written communication skills to convey information in a clear and concise manner.
• Experience building and maintaining productive, respectful, and healthy relationships among staff (within and across teams) and with constituents. 
• Ability to establish priorities, goals / objectives and timelines.
• Experience defining KPIs that enable data-driven decision-making on the roadmap and overall future of the product.
• Experienced in creating and managing product roadmaps that align with strategic goals and deliver the required KPIs.
• Experience driving A/B testing, market, and user research to identify customer needs and satisfaction drivers, and incorporating learnings into product decisions.
• Experience developing and implementing comprehensive go-to-market strategies, ensuring successful launch execution, learning and adoption.
• Demonstrates ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit.
• Works in a collaborative manner to achieve results. Requires strong conceptual and planning skills.
• Experience creating systems that ensure that the product relates to the organizational  business strategies and initiatives.
• Advanced technical expertise in product development principles and processes.
• Experience in communicating outcomes to a broad business and stakeholder audiences.
• Experience in leading data-driven change management activities and managing their impact across the unit or department.
• Experience in analyzing and presenting a case for a 'buy vs. build