Career Center

Desktop Support Engineer (Information Technology Technician 3 - MR07)

College of Engineering and Computer Science

University of Tennessee, Chattanooga

The Desktop Support Engineer is the primary support for 1/3 of all computing technology within the College of Engineering & Computer Science. This position reports to the Director of Information Technology and Engineering Laboratories for the CECS. The position requires a breadth of knowledge including engineering applications, computing, audio mixing and editing, user interface programming, existing computing and engineering technologies, as well as future engineering and computing technologies. All support within the CECS is real time which requires this position to make expedient, calculated, and correct analysis pertaining to troubleshooting for desktop computing and online course teachings.

Primary responsibilities include:

• Operation, configuration, and documentation of the CECS computing laboratories
• Creation of all technical related online content
• Maintains a high degree of technical knowledge to ensure compatibility between client/server applications, hardware, and network devices
• Administering and troubleshooting systems with Windows10 including server editions, and MAC OS 9.1 to 10.4
• Provides support of UNIX and Linux based systems
• Provides support for SharePoint, Windows Media, and maintain podiums throughout the ECS building
• Maintains the CECStech webpage
• Provides server and desktop support specifically for the Computer Science department

The ideal candidate will possess the following:

Successful candidates should be able to configure operating systems, audio/video equipment, video editing software, have advanced troubleshooting skills, and the ability to provide technical solutions with short notice.

Advanced knowledge of several types of server-based applications, database applications, engineering applications, computer science applications, and license managers. An in-depth knowledge of microcomputer hardware and safe computing practices is required. Candidate must be able to maintain detailed records. Candidate must have technical and operational knowledge of applications such as Office 365, SQL, Windows Server, and FTP/SFTP. Project management, excellent communication skills and the ability to work in a team environment is mandatory.

Review of applications will begin May 13, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Typically requires an Associate degree in Information Technology or Computer Engineering, and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: Bachelor's degree in Information Systems, IT, Computer Engineering, or Electrical Engineering, with one to two years of experience in AV field; an Associate in related field with three years' experience; and experience in an academic environment.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.