The Performance Consultant assists with the implementation of OHSUs Strategic and Organizational Performance Improvement Plans and Quality Plan through project work, facilitation, consultation, coaching, education and reporting. Functions as a change agent utilizing performance improvement methodologies in vital improvement initiatives that reduce operational and clinical risk and improve efficiency and effectiveness in operations and clinical activities related to the healthcare system identified by OHSU Leadership. These performance initiatives may extend beyond hospitals and clinics to system-wide initiatives.
Facilitation/Project Management. Designs and leads improvement initiatives commissioned by OHSU Leadership using performance improvement methodologies grounded in Lean. Manages Performance Improvement projects and facilitates Kaizen events. Drives improvements to positively achieve key performance improvement indicators relative to safety, quality, cost, productivity, throughput, and cycle times. Promotes and models change management tools and approaches. Establishes plans and procedures including standard work and daily management systems to assure that improvements are realized and sustained.
Consultation/Coaching. Serves as an expert consultant and advisor in performance improvement methodologies. Assists departments and other staff in the organization in the use of project management, performance improvement, and change management tools and expertise. Determines the appropriate improvement model to use for identified performance improvement projects. Helps build internal capability by coaching others to conduct their own assessments and improvement events. Recommends specific monitoring activities and daily management to assure improvement sustainability and control. As needed, serves as expert advisor and trainer in specific performance improvement software tools.
Education & Training. Provides Lean/Performance Improvement training to OHSU employees and teams and team members (colleagues) in classroom and virtual settings, within meetings/workshops, and informal ways. Helps drive the development of internal capability and spread. Identifies specific needs for self development and implements plans to achieve professional growth to remain expert in the concepts and processes of quality and performance improvement. Attends, participates, and leads professional meetings and committees; remains current in new trends and innovations.
Reporting. Prepares and presents reports and presentations as needed for various groups including but not limited to teams, leadership, and committees.
Internal Improvement. Embedded within all of the above responsibilities. Engage and lead improvement of internal processes and systems.
Bachelor's Degree in healthcare, science, business, engineering, or statistics. Evidence of relevant continuing education in the area of performance improvement and project management.
5 years of experience in performance improvement.
Demonstrate through either previous position responsibilities or academic preparation:
Strong training skills and facilitation abilities with evidence of successful lean improvement projects
Evidence within last 2 years of Project Management skills working with teams requiring self-direction and excellent written and verbal communication skills.
Evidence within the last two years of projects showing evidence of detail oriented and superb organizational skills
Ability to work as a team member.
Expertise in office automation computer software including word processing, PowerPoint, spreadsheet, flow diagram and statistical programs.
Basic understanding of statistical and data analysis.
OHSU Lean Training within 6 months of hire.
Must be able to perform the essential functions of the position with or without accommodation.
Masters degree preferred.
2 years in a healthcare setting preferred. Previous work as a Project Manager and formal experience in training and coaching preferred.
The following certifications are preferred:
Six Sigma and/or Lean Certification. Additional 2 years of relevant experience may substitute for the certification.
Six Sigma Master Black Belt or other Training/Coaching certification.
Change Management certification.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected]
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
Bachelor's Degree in healthcare, science, business, engineering, or statistics. Evidence of relevant continuing education in the area of performance improvement and project management.
5 years of experience in performance improvement.
Demonstrate through either previous position responsibilities or academic preparation:
Strong training skills and facilitation abilities with evidence of successful lean improvement projects
Evidence within last 2 years of Project Management skills working with teams requiring self-direction and excellent written and verbal communication skills.
Evidence within the last two years of projects showing evidence of detail oriented and superb organizational skills
Ability to work as a team member.
Expertise in office automation computer software including word processing, PowerPoint, spreadsheet, flow diagram and statistical programs.
Basic understanding of statistical and data analysis.
OHSU Lean Training within 6 months of hire.
Must be able to perform the essential functions of the position with or without accommodation.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm
