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Technical Support Associate
We are looking to add a Technical Support Associate to join the ICSC team. This position works as part of the ICSC help desk team and is responsible for ensuring an outstanding level of customer service by providing direct IT support to ICSC team members. Major Duties and Responsibilities: Provide Tier 1 and Tier 2 technical support and problem resolution to local and remote team members Respond to incoming helpdesk requests in the ticketing system, as well as log all calls and email inquiries Provide Audio Visual (A/V) Support for in-house conference rooms Image, Configure, Deploy, and Maintain Windows and Mac desktops/laptops and related hardwar


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