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College Park, Maryland

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Irvine, California

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Industrial Supply Association (ISA)

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Find Your Forward.
This position will report to the Director - Digital Platform Operations/Digital Client Experience and lead a 24x7 Tier 1 Incident Response Team accountable for restoration of service for multiple digital entry points in a complex global environment. This requires experience in a matrixed support environment working with infrastructure engineering, network engineering, incident management, cyber security and multiple Tier 2 and Tier 3 iCTO and CIO support organizations. Responsibilities/Scope/Complexity Accountable for the 24x7 Tier 1 Incident Response Team (IRT) supporting multiple digital channel entry points. Lead a global matrixed team of leads and associate engineers is using AI technology to restore service, using escalation


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