The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
Harvard University Employees Credit Union (HUECU) is seeking a dynamic, energetic employee with outstanding communications skills and a passion for customer service! Our ideal candidate will focus on providing an exceptional customer experience in all member touch-points, in-person, phone interactions and digital communications. Will be responsible for providing timely, accurate service to all customers.
Responsible for a comprehensive array of Member Services Representative (MSR) duties:
Processes transactions: deposits, withdrawals, loan payments, etc.
Balances daily teller drawer and cash recyclers. Oversees all aspects of daily branch settlement.
Order/Sell cash and balance the vault.
Handles basic member issues, complaints and counsels members with specific requests or refers to Senior Member Service Department or Manager as appropriate.
Sells money orders and processes cash advances.
Payroll Maintenance/Schedules Payments and Transfers/ACH Originations.
Opens savings and checking accounts/certificates/IRA accounts, including the processing of IRA transfers and rollovers.
Processes stop payments on teller checks, personal checks and ACH.
Processes all consumer loan applications/ability to disburse loans/setup loan payments/order coupon payment books
Assists members with domestic and international wire transfers.
Completes deposit verifications, address changes and other written inquiries.
Assists with the daily balancing of the ATM terminals.
Foreign currency sales and check collection.
Ability to service the Coin Machine (located at the Harvard Square Branch).
Provides branch telephone coverage for incoming calls promptly and professionally.
Maintains a neat and clean workstation and assists in maintaining the overall Branch appearance.
Primary resource for tellers in resolving problems, maintaining quality level of member service, and increasing sales of HUECU products and services through referrals.
Responsible for maintaining comprehensive job knowledge:
To develop and maintain a high level of knowledge of HUECU accounts and services to assist in the cross selling of appropriate products and services to meet members' needs
Successful completion of in-house training sessions and other recommended training programs
Develops and maintains a comprehensive working knowledge of all Credit Union systems utilized by the Retail Group
Completes required annual training for Bank Secrecy Act (BSA), responsible for accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, performing Office of Foreign Assists Control (OFAC) inquires, and Branch Robbery Procedures.
The above is a description of ordinary duties of this position. It is expected that occasionally other duties, both related and unrelated to the above will be assigned and therefore, required.
Please provide a cover letter with your application and upload as one document.
Harvard University Employees Credit Union requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
We are unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.
Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: A varietyof programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services.
Access: to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Harvard UniversityEmployees Credit Union plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability.Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.
High School diploma with a minimum of one year relevant training and cash handling experience.
The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.
Proven customer service skills and the ability to problem solve.
Outgoing personality with excellent interpersonal, communication and computer skills.
Ability to speak Spanish preferred (MGH Branch Specific).
Position requires working early or late Thursdays (depending upon assigned branch) and early Saturday hours on a rotational basis, or when business needs warrant, sometimes on short notice. Attendance at late meetings/events also may be required.
Must be willing to travel to all branch locations in Boston, Cambridge and Somerville.
Comfort working in the diverse and multicultural environment of Harvard University and affiliate organizations.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Edmond J. Safra Center for Ethics at Harvard University seeks to strengthen teaching and research about pressing ethical issues; to foster sound norms of ethical reasoning and civic discussion; and to share the work of our community in the public interest.
Widespread ethical lapses of leaders in government, business and other professions prompt demands for more and better moral education. More fundamentally, the increasing complexity of public life - the scale and range of problems and the variety of knowledge required to deal with them - make ethical issues more difficult, even for men and women of good moral character. Not only are the ethical issues we face more complex, but the people we face them with are more diverse, increasing the frequency and intensity of our ethical disagreements.
Given these changes in the United States and in societies around the globe, the Center seeks to help meet the growing need for teachers, scholars, and leaders who address questions of moral choice across many of the professions and in public life more generally, and promotes a perspective on ethics informed by both theory and practice. We explore the connection between the problems t...hat professionals confront and the social and political structures in which they act. More generally, we address the ethical issues that all citizens face as they make the choices that profoundly affect the present and future of their societies in our increasingly interdependent world.