The Assistant Director of Donor Relations creates, develops, and nurtures donor relations within the Johns Hopkins School of Nursing. This role encompasses donor stewardship, gift reporting, acknowledgements, special events, database management and administrative support to ensure a high-impact donor experience. S/he will play a critical role in the creation and implementation of systems and processes that will proactively track gifts to JHSON and recognize donors through robust stewardship reporting and donor experiences to strengthen engagement, ultimately encouraging future philanthropic support. This position reports to the Director of Constituent Engagement.
Donor Relations and Stewardship (40%)
Create and implement systems and processes to proactively track donor stewardship ensuring annual stewardship plans are developed and executed for key donors. This includes the stewardship of named scholarships (endowed and term), endowed chairs, endowed fellowship funds, and other endowed funds along with mandatory stewardship donors.
Establish and coordinate a process for creating annual letters of impact to individual donors whose lifetime contributions to the School exceeds $100,000. This includes proactively gathering and archiving facts and anecdotes specific to JHSON to be used in impact letters and stewardship reports.
Report on financial status of endowments to donors.
Strategically collaborate with gift officers, other development colleagues, faculty, and administration to determine the best strategies for individualized and appropriately scaled donor stewardship plans.
Working closely with partners across JHSON in Academic Affairs and Financial Aid, support the scholarship matching process to ensure donor intent is achieved with each student matched to a given scholarship. Coordinate with scholarship recipients on acknowledgement to donors.
Proactively identify, document, and implement donor stewardship touchpoints in collaboration with gift officers. Connect donors to the impact of their giving and advance JHSON fundraising goals.
Develop new, innovative approaches to and strategies for effective donor relations and stewardship, especially in new media (ThankView, video, email, social media)
Data, Policies and Procedures (30%)
Create and maintain a comprehensive donor matrix, which outlines recognition across all levels of giving to ensure donors are thanked in an appropriate and timely fashion with collateral relevant to their giving.
Develop metrics and systems to monitor outcomes across all areas of donor relations programming with a core goal of donor retention, satisfaction, and engagement.
Create comprehensive stewardship plan within a project management platform to ensure timely completion of stewardship reports.
Maintain accurate system to ensure that all activity is tracked and recorded in the CRM.
Extract data and reports from the CRM for mailings, events, and other needs.
Special Events (30%)
Working closely with the Director of Constituent Engagement, organize and support constituent engagement opportunities throughout the year including annual reports and donor events/visits, and customized major donor experiences.
Create high-impact donor experiences through unique donor events and engagement opportunities that advance the mission of Johns Hopkins School of Nursing. These events include annual appreciation event for scholarship donors, and live the mission experiences among other customized experiences for major donors.
Develop the strategy for and oversee the planning and execution of special events designed to support engagement, stewardship, volunteer activities, and fundraising initiatives.
Develop work plans, timelines, and budgets for the events
Provide onsite support, leadership, volunteers, and troubleshooting during events
Draft briefings and debrief documents before and after each event
Other duties as assigned
Two years of related experience required.
Experience in donor relations, development, and/or alumni engagement is helpful, but similar experience in customer service, project management, and program oversight will be considered
Excellent writing, editing, project management, and organizational skills
A sincere appreciation for people and how they are each uniquely motivated
Superb interpersonal skills and professionalism needed to interact with internal and external constituents
Proven ability to manage multiple priorities effectively and efficiently with competing deadlines
Proactive, strategic, detail-oriented, and consistent with a strong commitment to quality, timeliness, efficiency, and effectiveness
Innovative, nimble, and energetic with a proven success in donor/customer engagement
Experience conceptualizing and executing events
Demonstrated ability to exercise discretion and tact with confidential donor information and/or demographics
Proficient in MS Office Suite – especially Excel and Word
Ability to work a flexible schedule, including some nights and weekends
Willingness to ask questions and communicate openly about ideas and/or challenges
Experience developing and formalizing processes and procedures
Ability to communicate a diverse array of topics clearly and concisely
Ability to orchestrate and implement a multi-year plan
Experience conducting donor research/fact-finding independently using CRM; ability to use CRM to query for data
Classified Title: Donor Relations Associate Working Title: Assistant Director of Donor Relations Role/Level/Range: ATP/03/PB Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F 8:30am - 5:00 pm Exempt Status: Exempt Location: 06-MD:School of Nursing Department name: 10001274-Development Office of Personnel area: School of Nursing
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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