At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The mission of the UC Berkeley Financial Aid and Scholarships Office is to provide students access to an excellent education. Through strategic partnerships and rigorous planning, our dedicated staff:
Offers innovative aid programs to make higher education affordable.
Helps students and parents navigate financial aid processes.
Counsels students so they understand their options and feel empowered to make the best choices to manage their financial lives.
Advocates on behalf of students.
Teaches students about financial literacy.
Creates a comprehensive, holistic culture of care that transforms the student experience and helps us recruit, retain, and graduate students and prepare them for success in life.
Fosters a sense of community by encouraging alumni and donors to connect with the university and give the gift of access to the next generation of students.
Application Review Date
The First Review Date for this job is: December 8, 2021
Administer the entire processing flow for programs, such as but not limited to State Grants (MCS, Cal Grant), Federal Pell, IASG, SEOG Grant Program, including and not limited to other duties as assigned within the Federal State Program Unit's program processing flow. Responsible for performing program operations for assigned programs; for example, repackaging of aid, communications, design system modifications, testing/validation. Evaluates and takes action on exception reports. Reconcile large volumes of student data from multiple sources, including complex data inconsistencies, such as mismatches and errors from external and internal sources that show up on weekly edit reconciliation reports and monthly reconciliation reports provided by the Fiscal Management Unit. Respond in a timely manner to State, Institutional, and Federal grant/loan-related inquiries from Sr. Leadership, staff, students, and parents. Performs needs analysis, assesses eligibility, and exercises professional judgment to determine the allocation of aid awards under complex, specialized regulations or for escalated cases. Coordinates, implements, evaluates, and reports on very complex, specialized government programs. Coordinates and creates content for outreach services to prospective students and the general public. Writes and maintains program procedures and processing schedule to support business continuity initiatives.
Serve as a functional expert and as department liaison to other campus units on Federal and State program compliance issues, including but not limited to software systems, as relates to State & Federal Grants program processing, including and not limited to Middle-Class Scholarship, Cal Grant, Federal Pell, IASG, SEOG Grant program, Federal Direct Loan and Institutional loan processing. Works in collaboration with Business System Analysts to maintain the integrity of Federal & State Programs and processes relating to State & Federal Grants. Designs, implements and establishes processes as control mechanisms to test the integrity of data, output, and reports. Identifies develops and implements database elements, queries, aid reports needed to monitor complex programs. Work closely with business systems analysts/IT to make sure that all systems issues that impact aid processing are resolved in a timely manner and new procedures/processes and/or reports are put into production to assure smooth, accurate, and timely delivery of funds and data reporting.
Communicate effectively and collegially with other individual contributors in FASO, such as counselors managing special programs, Fiscal Management staff, Senior Staff, and the Communications Manager, as well as SAIT staff and other campus partners (SIS, BSA, BPS, BFS, etc.). Effective communication skills are critical to assure that the State Grant Programs, Federal Pell, and Direct Loan program is administered efficiently and seamlessly in all cases including, but not limited to summer, travel studies, and freshman extension programs. Keep both FASO's public and staff websites current and accurate regarding the State Grants, MCS & Federal Pell, IASG & SEOG program.
Keep FASO management and staff informed by periodically providing updates via email or other common communications venues (such as Staff Website Bulletins) about upcoming deadlines, procedural changes, or periodic changes or issues. Design and conduct group training/updates as needed on State Grant Program, MCS, Federal Pell program processing details. Works with internal and external organizations to develop program policies and coordinate procedures. Develops new or makes changes to existing financial aid forms and work-flow routing, including creating of an annual program specific processing calendar. Provides training on programs to internal/external staff.
Provides backup coverage as needed for other unit staff members.
Reconciles complex student data from multiple sources. Identifies and implements database elements, programming, or procedural changes needed to monitor complex programs and prevent errors. Analyze and resolve data inconsistencies between institutional, state, and federal systems, including but not limited to the daily processing of edit and reject reports. Analyzes reports to resolve aid allocation discrepancies. Serves as a resource to internal/external partners.
Professional development: develops a professional development plan and participates in development activities such as attending classes, training, joining organizations, working on special projects, and serving on departmental or campus-wide committees, in order to enhance expertise in job areas.
Advanced knowledge of policies, regulations, and practices for awarding financial aid within a higher education setting. Either 3+ years of experience working with federal Title IV and state student aid programs including specialized knowledge of the Federal Pell Grant, State Grant Programs, or other major federal or state funding programs.
Advanced knowledge of, or ability to learn to use quickly, information management systems related to registration, financial aid, and student accounts. Working knowledge of packaging policies and practices.
Ability to interpret and present complex policies and develop business process procedures to ensure compliance with regulations.
Advanced knowledge of, and successful experience with financial aid advising and counseling techniques.
Excellent written and verbal communication skills. Demonstrated by effective, concise, courteous, accurate, grammatically correct, professional, diplomatic, and complete verbal and written interactions.
Advanced problem identification, critical thinking, problem-solving skills, judgment and decision-making ability.
Ability to assess and refine current processes and implement improvements.
Organizational skills and ability to prioritize work and meet deadlines. Demonstrated ability to manage a heavy workload, which may at times require additional work hours or very selective work prioritization.
Interpersonal skills. Includes active listening, diplomacy, social perceptiveness and the ability to recognize and diffuse charged interactions with customers and colleagues, and to develop effective working relationships with all colleagues. Ability to relate to diverse staff, student, and parent populations.
Advanced proficiency with standard office software, Microsoft Word, Excel, Access as well as internet and email applications.
Proficiency manipulating and analyzing large volumes of data. Ability to calculate and reconcile financial aid with attention to detail and accuracy.
Bachelor's degree in related area and / or equivalent experience / training.
Advanced knowledge of federal and state database applications, including Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), Edconnect and GDSM (Grand Delivery System Management for State Grant and Scholarship programs).
Experience using PeopleSoft for registration, financial aid, student financials, human resources. Experience using complex databases including testing software for same; ability to review systems issues and write clear communications for systems staff; ability to define specifications for database programming. Proficiency in manipulating and analyzing large volumes of data. Advanced knowledge of common University-specific computer application programs.
Project management skills. Advanced written and verbal communication skills. Active listening, persuasion, and negotiation skills. Possesses advanced customer service orientation skills. Advanced ability to assess processes and implement improvements. Excellent interpersonal skills. Strong social perceptiveness abilities. Demonstrated by the implementation of new process/procedure.
Salary & Benefits
This is a full-time, career position with a hiring range commensurate with experience. Hiring range is $82,000 - $90,000. For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.