Thousands of executives have experienced the transformative power of The Deloitte Greenhouse Â® to tackle their toughest business challenges. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our dedicated teams engineer environments and experiences-physical and virtual-for leaders and their teams to achieve breakthrough.
We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team-setting. Specific background, expectations, and experiences vary by role.
Interested in joining our motley crew? Find out more about what we do and what it takes to join The Deloitte Greenhouse.
Work you'll do
The Deloitte GreenhouseÂ® is searching for a Breakthrough Lab Manager to join the Breakthrough Experience team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients as well as Deloitte leaders. The Breakthrough Lab manager plays an integral role in the success of labs, including:
Lab Design: Breakthrough lab managers are responsible for driving the lab design process. This includes drafting initial lab design documents, leading the design feedback and iteration process with Greenhouse teams and Deloitte teams, overseeing content curation and creation, reviewing all lab materials, and conducting pre-lab interviews as appropriate. We are looking for someone with strong design thinking and creative problem-solving skills who has a passion for creating innovative, dynamic, unique experiences for our clients and account teams.
Lab Delivery: As a Breakthrough lab manager, you will manage day-of Breakthrough lab delivery on an ongoing basis, which includes live synthesis of key insights and take-aways during the lab, helping to identify opportunities for in-session design or delivery changes, leading breakout groups, and facilitating some lab modules. We are looking for someone with strong executive presence and who has a knack for operating in ambiguity.
People Leadership: Mentoring and apprenticing teams will be a core part of your role; providing both formal and informal instruction, direction, and feedback to lab producers and other junior staff. We are looking for someone who thrives on team-centered people leadership and who is energized by coaching and mentoring others.
Project Management: Breakthrough lab managers own project management for assigned Greenhouse labs, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings with Greenhouse and Deloitte teams, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and support the lab lead in managing client relationships. We are looking for someone with strong project management skills, stakeholder management skills, and an attention to detail.
Greenhouse Program Support: In addition to delivering labs, you may also have the opportunity to support national or local special projects as well as test creative and innovative approaches that could be leveraged in the Deloitte GreenhouseÂ® portfolio. We are looking for someone who excels in a collaborative team environment and is energized by challenging the status quo.
What we're looking for
In this role you will exercise skills in the following areas:
Owning multiple workstreams
Demonstrating intentional apprenticeship and coaching
Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
Demonstrating strong business writing, as well as document development skills (including note taking and tailoring complex information) and structuring and formatting capabilities
Establishing rapport and building strong working relationships with internal and external stakeholders
Thinking and acting in the best interest of the customer and demonstrating ability to resolve customer service issues
Collaborating and integrating with a variety of stakeholders to accomplish tasks and projects
Diagnosing problems using formal problem-solving tools and techniques
Drawing insights and conclusions from complex qualitative and quantitative data
Applying knowledge of business priorities and processes, customer and shareholder perspective, and future trends to inform decisions
Offering original, new, or different approaches to solving problems
We are passionate about helping executive teams break through their most critical challenges. As a Deloitte GreenhouseÂ® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences ("labs") for client teams across organizations and industries. Labs are powerful enablers for Deloitte teams to accelerate their relationships with key clients, and you will partner closely with Deloitte senior leaders to catalyze this relationship-building. You will be part of a group that strives to be the ultimate Team of Teams; one that is committed to the growth of all team members, to maintaining a customer-centric mindset, and to cultivating a culture that is fun and playful.
Minimum of 4-5 years work experience; at least 1-2 years direct experience serving Deloitte clients
Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
Excellent presence, as well as strong writing and oral presentation skills
Mastery of Microsoft Office (e.g. PowerPoint, Excel, Word)
Travel up to 30% (While 30% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited immigration sponsorship may be available
Interest and experience with analytical methods and tools, including data visualization are desirable.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.