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Associate Director of IT Client Experience
The Associate Director of IT Client Experiences will lead all facets of client experience for centrally managed information technology and services. Lead and develop a high performing, client-focused team of staff and student workers to manage client relationships, service desk, desktop support and endpoint management; lead projects, and provide communications and programming in support of ITS services and initiatives, including campus digital fluency. Collaborate with the ITS Leadership team and staff members to envision, plan, and deliver effective and reliable campus services.  Develop a high performing, client-focused team that encompasses the functions of the IT help desk (Technology Assistance Center), desktop support ser


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