Clinical Practice Association Core Services Process Improvement is seeking a Practice Management Analyst who will assist in achieving operational objectives and meeting PBS, Revenue Cycle, and JHM strategic goals by contributing data and process analysis, overseeing and leading a multitude of internal projects, tracking and reporting results, organizing and facilitating JHM initiatives with multi-disciplinary and entity representation. S/he will work with multi-functional/entity often geographically dispersed project teams, and attend enterprise revenue cycle workgroups, synthesizing and integrating information received to assist in the identification of initiatives, processes, and the technology changes that may impact the professional fee billing operations, or other areas of revenue cycle.
The employee performs a broad range of professional assignments. They exercise independent judgment in carrying out assignments that have significant impact in improving PBS operational and system workflows. This role is a senior staff member and a key participant in the change management process that includes being responsible for developing and executing internal and external communication strategies
Specific Duties & Responsibilities:
Analytics & Problem Solving
Works with PBS core, Hospital, Access, clinic leadership and subject matter experts, to identify and assess key issues that require intervention and improvement in support of maximizing revenue streams, lowering cost and improving the patient experience.
Uses analytic problem-solving approach that includes identification and execution of relevant quantitative analyses, interviews and surveys, and observations, together with developing process workflow diagrams.
Develops and executes qualitative and quantitative analyses and oversees execution of analytics by others involved in the project or initiative.
Synthesizes findings and develops recommendations to improve operational and system workflows.
Communication and Change Management
Conducts effective interviews to support problem solving and solution development.
Determines most effective communications for each situation.
Creates effective written communications to support understanding of issues and recommendations.
Presents findings and recommendations and accurately anticipates and addresses questions from / concerns of the audience.
Works closely with Directors in developing, and executing communication workflows and strategies to keep PBS leadership and staff informed of pertinent information, operational, system or business changes.
Develops/documents project plans and timelines, holds project teams accountable for meeting deadlines and goals.
Develops/documents issue-oriented work plan that will support creative problem-solving.
Works closely with Directors to ensure the scope and direction of each project and initiative is on target.
Facilitates teams to support problem solving.
Collaborates internal and external revenue cycle stakeholders at all levels to facilitate change.
Provides leverage to Directors by establishing strong relationships with PBS and JHHS revenue cycle subject matter experts and functional leaders that support current and future work efforts.
Technical Knowledge & Skills Requirements
Ability to lead by influencing, and motivating staff, project teams and workgroups to achieve project goals.
Proven track records of being able to work with employees, management and a diverse group of stakeholders.
Demonstrates a solid understanding of the fundamentals of project management.
Minimally is proficient in using MS Excel, PowerPoint, Visio, and Word.
Strong analytical and critical thinking skills and the ability to work with large amounts of data, facts as well as figures and reach valid conclusions.
Strong communication skills and able to present findings, and translate the data into an understandable documents and presentations.
Must be able to write and speak clearly, and communicate complex ideas.
Professional & Personal Development
Participates in on-going educational activities.
Assists in the training of staff.
Keeps current of industry changes by reading assigned material on work related topics.
Completes three days of training annually.
Department Specific Requirements
Working knowledge of JHU/PBS billing applications or the ability to pass requirements to receive access to billing applications.
Ability to pass requirements to receive access to Epic Access applications.
Working knowledge of regulatory compliance and HIPAA rules, regulations in the dissemination of patient Protected Health Information (PHI).
Ability to pass requirements to receive access to Epic Access applications.
Must adhere to Service Excellence Standards
Continuous Performance Improvement
Supervision of Others:
Provides indirect supervision and leadership of staff as they are assigned to projects directed by this incumbent
Minimum Qualifications (Mandatory):
Bachelor's Degree in related field
PMP certification required
Additional experience may substitute for some education per the JHU equivalency formula
Minimum five years of relevant experience in healthcare administration or IT environment, professional fee or hospital billing and/or project management.
2 years project management in a matrix environment or business analyst experience required.
Experience in an academic medical environment strongly preferred.
Master's Degree preferred.
Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.
Special Knowlege, Skills & Abilities:
Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.
Aptitude for figures and attention to detail required.
Excellent interpersonal communication and customer service skills required and the ability to interact effectively interact with of all organizational echelons required.
Strong PC skills and analytical skills using Excel, PowerPoint, Word, VISIO required.
Capable of meeting deadlines and working well under pressure required.
Strong project management skills and the ability of meeting deadlines and working well under pressure required.
Able to sit in a normal seated position for extended periods of time.
Able to reach by extending hand(s) or arm(s) in any direction.
Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
Able to communicate using the spoken and written word.
Able to see within normal parameters and to hear within normal range.
Able to move about.
Able to lift minimum weight, 10 lbs.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Practice Management Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: $69,830 - $95,960 annually (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: JH at Middle River Department name: SOM Admin CPA Core Services Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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