ASSISTANT DIRECTOR OF SOFTWARE ENGINEERING & OPERATIONS
University of Washington
Location: Seattle, Washington
Type: Full Time
Internal Number: 198054
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Office of Research Information Services (ORIS), a division of the Office of Research, coordinates, develops, and supports electronic research administration for faculty and staff at the University of Washington. Goals include:
Improve service to Principal Investigators (PIs) and research and administrative staff, enhance their ability to obtain funding, reduce their workload, and streamline the processing of their proposals.
Provide authorized individuals with convenient access to timely information on the status of proposals and awards.
Increase the efficiency of the research community to meet growing workload and compliance demands with limited resources.
Maintain the University of Washington's position as a leading public research University.
The University of Washington is one of the leading public research universities in the country with researchers pioneering innovative and groundbreaking discoveries daily. There is an ever-growing complexity in administration and regulation of the grants management lifecycle for researchers. Our goal in ORIS (Office of Research Information Services) is to reduce that research administration burden through information services to allow researchers to spend more time researching and less time on administrative necessities.
The University of Washington’s Office of Research Information Services has an outstanding opportunity for a full time Assistant Director of Software Engineering & Operations.
The Assistant Director of Software Engineering & Operations in ORIS ensures the efficient and effective delivery and support for University research by growing and evolving software development best practices and standards for systems; leading and collaborating on the strategic direction of software development and adoption; ensuring the tactical implementation of that strategic direction across all products; leading and mentoring technology managers and architects; and fostering accessible, secure, and user-centric interaction design with technology. The engineering areas consist of complete novel product development, vendor product configuration, infrastructure, and integrations. The operations side consists of maintaining and supporting those products, infrastructure, integrations, and hardware.
Successful candidates must have a blend of software development background with leadership experience to both ensure that we provide continuous value delivery to our stakeholders and do so in a sustainable way. This leadership may be expressed in diverse ways, connecting to the variety of styles and cultures that are represented with the Office of Research and researchers across the UW.
The Office of Research supports a culture of diversity, equity, and inclusion. Recognizing and valuing all of our differences makes our office stronger and enhances our support for researchers; it will enrich the research carried out at the UW. Read more about DEI in the Office of Research on our website.
The Assistant Director for Software Engineering & Operations has several dimensions of complexity. First, this position must lead, plan, and advise on the strategic and tactical direction on all types of technology adoption from infrastructure, through integrations, analytics, configurations, and novel software product development. This includes build/buy strategic assessments, applying software development best practices across multiple disciplines, and robust software development that will be impactful to researchers, staff, and others across the University for decades. Also, this position must lead, plan, and advise on best practices and processes for software implementation and development.
Second, this position must align with the direction of overall ORIS IT operations (including customer experience support, communications, training, technical writing and more) and with ORIS program portfolio (including product management, project management, analytics, user experience, and more) to support the direction of the Office of Research in supporting researchers across the University.
Third, this position must lead, mentor, and collaborate with a diverse office full of different backgrounds, different professional skill sets, hybrid working conditions from 100% remote to 100% on campus. In addition, this role must also collaborate with and influence across the Office of Research, campus partners, and inter-collegiate and federal entities to deliver the best possible software for UW researchers.
In support of the Office of Research’s mission, this position will provide technical leadership in the development, architecting, and implementing the integration of electronic research information systems. This will reduce the administrative burden on researchers across the University, improving the amount of time researchers can spend on researching, improving University compliance, and ensuring that the University can continue to be at the forefront of academic research.
This position will ensure operations and grow the engineering capabilities of the team that provides the foundational software and integrations to manage the $1.9 billion in grant funding the University received in FY21 and beyond.
At the general direction of the Associate Director for IT Operations, and in alignment with Office of Research goals and researcher value delivery:
Software Engineering and Operations Staff Management
Hire, mentor, coach, and support technology managers, architects, and senior engineers Establish and maintain employee goals consistent with overall business objectives and their professional development Assign and assess daily work progress Conduct performance reviews Lead and foster bi-directional communication across management and staff levels Ensure good design practice and discipline in product development through employee engagement, support, and direction Evaluate organizational effectiveness and implement improvements as necessary Lead and ensure support for a diverse workforce
Technical Value Delivery
Prioritize and organize activities for the development, implementation, release, and maintenance of software engineering projects required for new product development and sustaining engineering of our cloud-based software applications and solutions Ensure that the ORIS design principles, ORIS design methodologies, and best practices are used and improved across ORIS engineering and operations in compliance with university policies in order to achieve value for researchers Communicate and coordinate on all development activities and priorities with the leaders, business and operations stakeholders, and affected resources within the Engineering department to ensure successful completion of project objectives Lead engineering execution through all phases of our development lifecycle, based on agile/scrum development methodology Create an effective engineering leadership team Oversee and participate in coding peer reviews and technical documentation development Lead implementation of tools and methods for software engineering and operational best practices Oversee the management and innovation of ORIS infrastructure including environments and end device support in alignment with business and technology objectives Ensure technical operations are aligned with strategic direction Ensure effective tier 2 and tier 3 incident response and problem management
Strategic Technical Leadership
Provide technical leadership and strategic advice for product and business strategy across all areas of software engineering and operations (infrastructure, middleware, products) in collaboration with peers and with input from staff Lead the translation of business value to technical requirements in the engineering and operations area including schedule dependencies, deliverables, and target dates Lead, champion, and advise on the ORIS technology roadmaps, architectural diagrams, and other strategic documentation Lead engineering design evaluations across ORIS engineering and operations, including engineering led opportunities to reduce technical debt while delivering business value Lead software engineering and operations tool selection Ensure technology direction, adoption, and retirement is aligned across all areas: infrastructure, tools, products, etc. Plan and lead continuous service improvement activities translating incidents to improvements in operational reliability Stay up to date on industry trends and directions across software engineering and IT operations areas to lead, mentor, and advise
Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field 10 Years of experience in software engineering to include at least the following minimum experience within those 10 years:
8 years of software development
2 years of API (application programming interface) design development (preferably RESTful web services in a microservice architecture)
4 years of software engineering management experience
2 years of experience with Cloud infrastructure
2 years of experience with IT infrastructure operations
Demonstrated ability to think strategically, analyze information quickly, manage risk, and make accurate recommendations
Understanding and experience implementing current software development practices
High quality organizational and leadership skills and outstanding communication and presentation abilities including the demonstrated ability to communicate complex technical information in non-technical language both orally and in written form
Strong negotiation and problem-solving skills to align the business process with IT systems with success across organizational lines
Demonstrated ability to establish and maintain effective working relationships with stakeholders of various levels of authority and expertise across units
Demonstrated interpersonal and communications skills (both written and oral) are required, as well as the ability to work both independently and as part of a team with academic researchers and others.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Experience using Lean/Agile development methodologies
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience in higher education processes, applications, and systems; familiarity with a complex large research university
Knowledge and understanding of the research lifecycle
Knowledge and experience with research administration and the technology, compliance, government and sponsor requirements, and other issues that comprise the industry
Experience with the technical needs of researchers and research administrators in higher education
Experience with .Net Framework, C#, Node.js, PHP, and/or Angular 2+
Experience with network engineering, Kubernetes, windows administration, and/or linux administration
Experience with SQL (preferably SQL Server)
Experience with AWS infrastructure
Experience with CI/CD (continuous integration/ continuous delivery)
Experience with DevOps
Experience using business maturity models and applying them to the organization
Technical expertise in disciplines such as information security, system integration, data and analytics, infrastructure application and program design, software systems development, business process design, and/or application portfolio management
CONDITIONS OF EMPLOYMENT:
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Office of Research Executive Statement on Diversity, Equity, and Inclusion
The Office of Research shares President Cauce’s commitment to combat inequities and racism. The values of diversity, equity and inclusion are integral to the success of our research enterprise and are embedded in the culture of who we are as an institution and employer.
We will honor different and unique identities and nurture an accessible, welcoming, and respectful environment for all staff, students, and faculty in the Office of Research and for all members of the UW research community. We will regularly review our services and systems and adapt them to reflect the evolving environments and work styles of our employees and those we serve.
We are ALL responsible for confronting bias and inequities, both individual and institutional, that persist here and throughout our society. Our call is to remove barriers and promote access, opportunity, and justice for all. We all must commit to this ongoing work.
Recognizing and valuing diversity will make the Office of Research and the University stronger, and enrich the stellar research carried out at the UW.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.