Address: USA-PA-Carlisle-1149 Harrisburg Pike Store Code: Solution Dev-Eng Mkt and Dipla (2762262)
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https://www.retailbusinessservices.com.
A Systems Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application and/or infrastructure systems in support of our everyday business needs. A Systems Analyst supporting our Salesforce platform performs the following major activities:
Works collaboratively with partners in IT, business areas and vendors in understanding, and enhancing business requirements to create technical, and functional specifications.
Leads the design, build, validation, implementation and maintenance of IT application systems and/or infrastructure solutions in support of our current, and future business needs.
Produces list of deliverables, cost estimates and time estimates related to the assigned project(s) in order to assist with effective project/initiative management.
Interfaces with IT PMO, architecture, and service delivery teams among others in support of delivering timely, qualitative, robust and scalable solutions.
Helps partner teams determine whether a solution(s) needs to be developed internally or procured from external sources.
Helps determine integration needs and design/development/solution patterns that can be reused optimally.
Interfaces with and guides software engineers and/or vendor partners in providing clarifications on design patterns, as needed.Responsibilities:
Supports the operation and integration of Salesforce systems to enable efficiencies in key areas of the business
Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience
Work on Salesforce automation to streamline processes
Day to day administration, troubleshooting, and maintenance of the connected Salesforce platform
Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep
Proactively recommend new features and improvements to optimize and grow the use of the platform
Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions
Provide technical specifications and help maintain overall documentation for the business
Uphold and promote best practices, design guidelines for security practices
2. Design, Development & Transition
Supports the Business by designing, developing and transitioning technology solutions aligned with strategic IT roadmap
Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs
Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap
Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost effective manner considering all budget aspects including total cost of ownership
Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure
Performs solution verification to ensure the solution is built in accordance with the specifications meeting business and technical requirements.
Responsible for technology lifecycle portfolio management from conceptualization until retirement in one or more areas.
Provides support and/or interfaces with support teams, internal or external, to ensure business and technical issues with applications and/or infrastructure are resolved timely and effectively.
Principle Duties and proper documentation is created and stored in the procedures manual or document repository
Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
Develops complete and robust test plans, cases and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools
Acts as the primary communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.
Ensures all deliverables are met related to the change management process.
Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities
As required, Responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc.
Adheres to published design and development standards
2. Business Relationship Management
Supports the Business Consultant in the process of leading the relationship with business function heads to define the local IT roadmap
Provides consulting / direction to solve business problems or needs arising from everyday events or unexpected / catastrophic events. This includes recognizing the problem, resources needed to resolve as well as managing to process needed for proper completion, including executive management updates as required
Thorough understanding of the business strategy, operations, markets and key stakeholders
Reviews business processes to understand the capability gaps and opportunities
Recommends Innovations and business processes /systems simplifications
Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance
Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required
Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities.
Acts as third level of support
3. Vendor Management
Manage tactical relationships with vendors to deliver solutions. Optimize operational excellence of Suppliers within the Solution development domain.
Directs Solution Development Managers from suppliers according to agreed IT services
Manages operational supplier performance on IT services delivered
Escalation point towards supplier on operational services delivered in the Solution development domain
Delivers information on expected services to the Head of Vendor and Contract management to support contract negotiation
Provides reporting on supplier performance on operational KPI's and delivered services by suppliers through operational supplier scorecards
Ensures level of efforts are acceptable, SOW's are complete and properly represent the requested work, proper skillsets are applied and time reported is accurate and appropriate
Accountable for the performance and deliverable of their vendors
B.S. in Computer Science, Engineering or related field.
Master's degree is a plus.
7 years or higher
Skills and Abilities:
Oral and/or written communication skills
Ability to Influence leadership
Attention to detail
Develops and maintain high quality software products supporting the organizations standards
Ability to manage own work time and priorities in accordance with aggressive timelines and budgets
Experience of SDLC methodologies such as Agile and Waterfall
Experience with technical implementations of Salesforce service cloud
Experience with Salesforce.com configurations
Experience with other CRM software, such as Siebel, Clarify, Vantive, Peoplesoft, and NetSuite
Experience with enterprise integration tools and extract, transformation, and load (ETL) tools
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected]>
About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com.