22-80 Information Technology Generalist 1 - Information Services (Philadelphia Campus)
West Chester University
Location: West Chester, Pennsylvania
Higher Education Institution
Internal Number: 22-80
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Division of Information Services & Technology is accepting applications for the position of Information Technology Generalist I for the Philadelphia campus located at 701 Market Street.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
The Information Technology Generalist provides excellent customer service and technical support to faculty, staff, and students for a variety of technology solutions, including audio visual presentation systems both wired and wireless, collaboration tools, videoconferencing tools, lecture capture technologies, digital signage, computer hardware, printers, software, and connectivity to the university network (hard wired and wireless) on the Philadelphia campus.
The ideal candidate will demonstrate AV and IT technical knowledge, AV & IT troubleshooting experience, end-user training experience and excellent customer service, communication, and organizational skills.
Providing classroom and meeting space multimedia support and maintenance
Providing technical support of classroom and distance education audio/video equipment which includes presentation, lecture capture, server-based video storage, video recording and video conference technology
Maintaining all campus multimedia facilities
Providing general maintenance and repair of supported campus hardware and software technology
Providing training for faculty and staff on Audio/Visual equipment
Ensuring systems are properly shut off at end of the day
Interfacing with vendors as necessary regarding installation, diagnosis, and repair of interactive technology.
Deploying, supporting, and maintaining university owned end-user devices including desktop computers, laptops/tablets, and printers including hardware and software installation.
Providing basic support for all hard-wired and wireless network connectivity
Responsible for monitoring, operation, installation, and maintenance involved in the administration of AV/IT devices both networked and standalone
Keeping technologically current in the fields of audio and video transmission technology, IP video conferencing, and instructional classroom technology.
Maintaining and managing disbursed, specialized classroom facilities to ensure existing LAN compatibility
One year as an Information Technology Trainee or Information Technology Technician OR
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate degree in any information technology field OR
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services OR
Any equivalent combination of experience and training
Required Knowledge, Skills & Abilities:
Knowledge of information technology concepts and practices
Installation/configuration of hardware and software; including support of peripheral equipment (printers, scanners, multi-function devices)
Perform data backup and recovery including encrypted drives
Dual platform support (Windows and Mac)
Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems
Ability to setup, troubleshoot, and maintain AV presentation equipment.
Diagnosing and resolving problems in response to customer reported incidents
Planning and analysis of work processes, researching and reporting trends and patterns of problems
Maintain inventory of university equipment and supplies
Maintaining technical knowledge to keep up with rapid changes in technology
Experience with AV control systems, video conferencing, and lecture capture a plus
Ability to work both independently and in a team environment
Ability to read, comprehend, and interpret technical manuals and procedures
Ability to communicate effectively with employees
The ability to lift 50 pounds
Work Schedule: Monday-Thursday, 2:00 pm – 10:00 pm; Saturday, 9:00 am -5:00 pm. Schedule may vary based on course calendar.
Excellent benefits package including tuition fee waiver for self and dependents. Candidates should apply online at https://www.governmentjobs.com/careers/wcupa. Electronic application allows for cover letter and resume (required).
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.