At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The Simons Institute for the Theory of Computing is the world's leading venue for collaborative research in theoretical computer science. Established on July 1, 2012 with a grant of $60 million from the Simons Foundation, the Institute is housed in Calvin Lab, a dedicated building on the UC Berkeley campus. The Simons Institute brings together the world's leading researchers in theoretical computer science and related fields, as well as the next generation of outstanding young scholars, to explore deep unsolved problems about the nature and limits of computation.
Associate Visitor Services Coordinator implements noncomplex programs, events and / or communication strategies designed to inform alumni and key constituencies of institutional programs, activities, policies, and practices. The incumbent serves on a team of two implementing visitor services to the approximately 300 scientific researchers who visit the Simons Institute each year. This is an in-person role that requires the Associate Visitor Services Coordinator to be physically present in Calvin Lab on the UC Berkeley campus and to comply with the UCOP Covid vaccination policy.
Application Review Date
The First Review Date for this job is: 10/22/21
40% Under general supervision, implements noncomplex programs, events and / or communication strategies designed to inform alumni and other key constituencies of institutional programs, policies, and practices. Constituencies may include the general public, prospective students, students, alumni, parents, donors, campus visitors, government and / or community representatives. Implements the Institute's visitor services program, which is focused on ensuring an ideal environment for collaborative research for the visiting and resident scientists. Duties include various logistical and administrative tasks related to database management, customer service, and internal collaboration with colleagues. Specific responsibilities include: facilitating all communication with visiting researchers including in person and electronic communications, creating and sending invitation and funding letters to visitors and human resources, processing receipts, and managing the application process for postdoctoral fellows and other categories of special visitors.
10% May provide front-line customer service to campus visitors and answer routine inquiries, including questions received on-line via the internet.
10% May research various topics and gather relevant data to inform unit strategic plans. Compiles and contributes data for official reporting. Maintains list of office assignments and maintains a housing list. Makes and implements process improvements based on the collection and evaluation of visitor feedback.
10% Tracks and informs management of issues of community interest or concern; tracks legislation, ordinances, laws; and maintains files and lists of relevant external constituencies. Creates and sends electronic surveys/questionnaires to visitors.
10% Collaborate with colleagues including our IT team to further improve the Institute's use of electronic platforms such as Salesforce, Gmail, Survey Monkey, our website, Qualtrics, and spreadsheets.
5% May guide general campus tours or serve as a campus tour guide for targeted constituencies, requiring specialized skills such as in-depth knowledge of campus history, architecture, etc. and / or handling important campus visitors.
5% Prepares and / or assists in preparing written and visual materials. Contributes data and text toward presentations. Provides logistical and administrative support for Simons Institute's research programs in general. Compile and manage each semester's orientation presentation to visitors.
5% May coordinate meeting or event logistics between institutional, alumni and other outside constituencies. May plan alumni events. May assist the Events team at the Institute with planning events for visiting researchers.
5% As a member of a dynamic, collaborative team environment within the University, the incumbent will take on a variety of tasks that fall outside his or her specifically defined duties.
Bachelor's degree in related area and / or equivalent experience / training.
Knowledge of basic concepts and principles of building and maintaining effective relations with a variety of alumni and other key constituencies.
Organizational skills including skill to meet prescribed deadlines; event planning skills.
Written, verbal and interpersonal skills, including tact and political acumen to effectively represent the institution.
Analytical and critical thinking skills.
Applicable computer skills. Experience with various software tools including: Salesforce, Gmail, Google Worskspace, Survey Monkey, our Drupal-based website, and Qualtrics.
Outstanding project- and time-management skills, specifically the ability to plan and execute several numerous projects with complex and overlapping timelines. Included here are all of the disciplines of project management, including translating goals into specific actions, building and implementing a complex timeline, foreseeing difficulties and delays, building contingency plans, eliciting timely responses from recalcitrant colleagues, and pivoting efficiently among projects, without falling behind on or losing track of the numerous isolated or recurring tasks that fall outside of large projects.
Outstanding written communication and document-production skills, including the ability to produce flawless prose in a variety of communication registers, and to compose polished, error-free documents, precisely tuned to context and refined and accurate in visual presentation.
Outstanding interpersonal skills, including the ability to excel in both leadership and supporting roles in complex, multiparty collaborations; capacity and inclination to foster harmonious outcomes, and to support and inspire colleagues at all levels to do beautiful, polished, and efficient work, in service of the Institute's mission.
Outstanding oral communication, specifically the ability to communicate with clarity, precision and good cheer to a variety of constituencies, including visiting scientists, resident faculty and staff, campus partners, vendors and contractors. Included here are receptive communication skills, especially the ability to detect misunderstandings early on, and to calibrate style and level of detail to the occasion.
Extraordinary thoroughness and attention to detail in all aspects of work, especially: written (punctuation/grammar/style), graphic (typography/presentation/consistency), and task-management-related (keeping thorough track of all commitments and required actions).
Outstanding analytical skill, including the ability to analyze business processes and develop innovative strategies to improve outcomes and efficiency. Job-specific technical capacities in this category include the ability to construct analytical processes to yield desired information from data sets.
Basic knowledge of the institution, its mission, vision, goals, achievements, policies, and infrastructure.
For staff in Government / Community Relations: basic knowledge of public policy and the legislative process.
Knowledge of campus policies regarding travel, and procurement.
Thorough knowledge of the campus, its vision, mission, goals, objectives, achievements, issues of concern and infrastructure.
Thorough knowledge of relevant internal and external constituencies, including the campus scientific community, the international theoretical computer science community, and sectors of the public with interest in computing, mathematics and science.
Familiarity with University policies and procedures for procurement and related activities, including experience with online systems such as BearBuy and BFS.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
The hourly salary range designated for this position: Up to $30.17; however, starting salary will be commensurate with experience.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.