The Executive Director of Clinical Operations will be involved in implementation of curricular goals, development of workflows that maximize patient experiences, and overall support of students, faculty and staff to demonstrate success in student/resident learning and patient satisfaction. This is a patient facing and provider facing role; incumbent must be available in clinic to support daily care activities across CDM clinics.
This position will report to Senior Associate Dean for Clinical Affairs and 80% of the incumbent???s effort will be dedicated to the Executive Director of Clinical Operations role. The remaining 20% will be dedicated to additional teaching, faculty/community practice and/or scholarly activities.
Provides mission-driven leadership and support to students, residents, faculty and staff of predoctoral dental clinic as well as AEGD and GPR.
Provides oversight and management of clinical operations with clinical education focus, and helps to ensure policies and procedures are up to date and followed.
Works collaboratively with clinic leadership, course directors, section chairs, division chairs, program directors, members of the Dean???s office, faculty and staff to ensure a high quality of clinical educational experiences for students and residents in general dentistry programs.
Ensures NY State Medicaid billing practices are followed during treatment planning by working with faculty, students and staff on sustaining the implemented workflows.
Review pre-authorization requests for complex cases that need advance evaluation to determine eligibility for Medicaid and managed Medicaid benefits.
Identifies and prioritizes potential areas of clinical care compliance vulnerability and risk, recommends and develops corrective action plans for resolution of problematic issues, and provides general guidance and training on how to avoid or deal with similar situations in the future. Works with the Sr. Associate Dean, Group Practice Leaders, Director for Preclinical and Clinical Comprehensive Care course, Sr. Associate Dean for Predoctoral Education, Sr. Associate Dean for Post-Doctoral Education, and Chief of Staff to establish, monitor, and enforce standards and procedures to be followed by faculty, staff and trainees.
Responsible for assisting with general oversight of the day-to-day infection prevention and control program, collaborating closely with infection prevention coordinator and Chair of Infection Prevention committee.
Assists with implementation and ongoing monitoring of new initiatives in the predoctoral, AEGD and GPR programs which impact improvements in clinical education and patient care outcomes. Examples of such initiatives include digital dentistry, caries management protocols, population health management operational support.
Assists with clinical curricular innovations related to optimization of experiences. Examples include overseeing ongoing quality improvement of the ???blocks??? curriculum, group practice experiences, rotational experiences off-site.
Supports, helps champion and monitors improvements needed for any new workflows impacting patient care activities, including initiatives with Epic.
Supports inter-professional activities taking place at CDM and co-lead pilots in inter-professional clinical education. Initiatives may include medical-dental integration, therefore, director of predoctoral operations must be able to innovate and work dynamically with various stakeholders to navigate change.
Supports group practice leaders and faculty in daily clinical activities to help maintain quality of care standards as well as triage and support staff, students and faculty in day-to-day operational needs that optimize patient and student experiences.
Assists Sr. Associate Dean for Clinical Affairs with resolutions surrounding risk management cases.
Helps foster positive and professional educational and clinic environment and interactions, and supports activities requiring remediation of students, staff members. Work with faculty to achieve optimal collegial work environment.
Quality Assurance Responsibilities:
Developing and implementing a comprehensive approach that promotes ethical, safe and proper behavior in the CUHC. The position is responsible for performing audits/reviews of clinical Quality Assurance metrics for indicators and continuous quality metrics across six standards of care: efficiency, effectiveness, equity, safety, patient centered care, timeliness. Quality Assurance oversight for general dentistry clinical areas at CDM, including teaching clinics, community practice, DentCare/mobile van, community-based sites and off-site practices where primary general dental care occurs. Responsible for continuously monitoring clinical activities and recommend revisions to protocols when necessary. Specific responsibilities include:
Ensure DDS, AEGD and GPR programs submit quarterly reports on:
Periodic audits of Electronic Health Records for complete documentation in accordance with applicable policies, including faculty electronic signatures for every patient encounter in all clinics. Review outcomes and provide information to the Practice/Clinic/Program Directors and the Senior Associate Dean (including status of corrective action plans).
Outcomes of Care evaluations
Risk Management data, including Incident Reports involving DDS, AEGD and GPR clinics
Provide periodic reports to the CUHC Quality Assurance, Pharmacy and Clinical Care and Policy Committees re: CDM???s adherence to clinical standards of care in general dentistry. Prepare the quarterly and annual reports for the Senior Associate Dean of Clinical Affairs related to KPI quality assurance metrics.
The Director will assist the Senior Associate Dean for Clinical Affairs, the Clinic/Program Directors and the Chief of Staff in periodically updating the Laboratories and Clinics Policies and Procedures Manual
Ensures compliance across the predoctoral, AEGD and GPR clinics in the areas of Quality Assurance / Reporting. Develops and performs monitoring and reviews of key risk areas, including Electronic Health Records for compliance with relevant documentation and EHR use policies.
The incumbent will conduct a qualitative review of care in situations where provision of care appears to not meet the standard and/or critical feedback is necessary to the involved care team. The executive director will be available to meet with providers/faculty and the involved leadership for any feedback and follow up discussions that may be necessary.
Works closely with the Office of Patient Relations to help manage patient grievances and advise students, faculty, patients and staff of corrective actions.
Participate in preparing the Self-Study for the School Accreditation. It is expected that this position confirms compliance and quality assurance with the documented processes for patient care in CDM and affiliated clinics. The Executive Director will work closely with leadership in the timely preparation of the Self-Study documents, providing information regarding the operations of the school.
Other duties as assigned.
Bachelor's degree required or equivalent in education and experience plus at least 7 years experience.
Masters degree preferred.
10 years experience preferred
The position requires a DDS. If the incumbent provides clinical supervision, he or she must have a valid NY license and will be required to hold a concurrent clinical appointment. At least 5 years of relevant healthcare experience and demonstrated knowledge of quality standards in dentistry. Demonstrated basic understanding related to governmental/legal regulations and national standards and guidelines surrounding quality care. Strong analytic skills required.
Incumbent must have experience in developing and providing reports. Demonstrated skill in Excel. Experience working within Epic EHR or similar enterprise system preferred. Ability to become competent in reporting out of Epic EHR within 6 months of start of role required.
The position does not have any direct reports, but must work with a broad range of people, so strong stakeholder management, negotiation, and communication skills, including presentation skills, are required.
Change management experience.
Ability to drive systems improvement and learner success.
Knowledge and understanding of HIPAA, patient privacy, student privacy, OSHA and safety guidelines
Experience working in an institutional setting preferred.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.