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Cape Cod 5

Hyannis, Massachusetts

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12999 E. Adam Aircraft Circle; Engelwood, CO 80112

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Northwest Bank

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Hoosier Energy

Spencer, Indiana

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Spencer, Indiana

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VP/AVP, Contact Centre Team Lead, Customer Centre Operations, Technology and Operations
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. About the role The Contact Centre Team Lead will manage the Customer Centre's resource, service quality, cost, operational risks & controls and operation efficiencies. The incumbent will ensure operational readin


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