Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
Purpose & Scope:
The Sr. Director, Commercial Division (CD) Engagement and Strategic Planning is a core member of the Omnichannel Operations (OCO) leadership team and leads a team that collaborates with USA commercial business and is responsible for supporting delivery of optimal customer engagement and experience. This role will interface closely with regional and local market leadership and will manage a team that interacts directly with local commercial teams to maximize Astellas' omnichannel offering to the market and the operating processes to make it happen. The scope of this role is US specific but across all locally relevant brands and require a broad mixture of skills such as people leadership, technical comprehension, process details, sr. leader influencing, and soft skills to interact with and influence others.
Essential Job Responsibilities:
Accountable for the successful interface and integration with local/regional commercial teams that allow for robust advisory support to be provided that optimize delivery of customer engagement and experience
Accountable for building and scaling frameworks for omnichannel digital product planning, digital product subject expertise provision and resource allocation that can be leveraged by in-market teams
Accountable for team leadership, mentoring and development aligned to the relevant topic areas of job performance such as channel goal definition, content creation, mix selection and roll-out strategy, customer journey mapping, campaign calendar and channel orchestration and measurement.
Responsible for objective assessment of market performance relative to mixture of metrics including pertinent baselines and other monitoring solutions; introduce and follow upon action plans / performance plans where markets are underperforming.
Responsible for ensuring team is aligned closely with all pertinent partners:
Strategic brand marketing to ensure ability to coach and advise in line with brand strategy
Content Operations to ensure counseling on proper behavior and ensuring seamless orchestration across channels
Content Platforms to understand and advise on all technical requirements and other solutions potentially unknown in market for upskilling purposes
Change management team to coordinate activity and pace of change
Understand the strategic needs of the broader OCO business to support peer leaders within OCO through collaboration and solution-seeking ideation.
Seek and suggest opportunities for process improvement and efficiencies within Region and OCO through consultation and counsel with the VP, OCO and relevant Business Partners
Key member of the Omnichannel Operations leadership team encouraged to champion overall organizational ambitions, provide critical thought and feedback as contribution to all departmental discussions and evaluations, act as peer coach, and mentor leader to OCO organization overall.
Reports to VP, Omnichannel Operations. Peer group: Other OCO CD Lead roles, Director of Strategy & OCO Excellence, Head of Content Production Hub, Content Platforms Orchestration & Enablement Head, Head of Content Operations. Scope: Support to USA organization.
Required Education: Bachelor's degree
12+ years of experience within pharmaceuticals, healthcare, and/or multinational corporation with global operations and local footprint
Significant brand marketing experience including digital strategy, digital marketing, and other multi-channel and content creation roles
Extensive campaign, omnichannel and multi-channel experience, building and managing customer engagement-oriented campaigns with documented success
Results oriented individual who can see gaps in delivery and knows how to bring solutions that improve effort and operation
People leadership experience managing virtual teams
Communication and presentation skills including the ability to influence and manage senior leaders and other key stakeholders
Demonstrated leadership in a matrix organization, able to motivate and encourage team members to high performance levels
Proven decision-making and strategic thinking skills leading to successful outcomes
Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
Demonstrated ability to develop and maintain effective collaborative relationships with team members, management and internal/external partners
Demonstrated ability to be a consistent high level contributor or leader of multiple projects, processes, or functions
Ability to lead and support cross-functional teams to deliver against common goals
Demonstrated experience influencing without authority
Proven track record of success being a high-level independent and team contributor to lead multiple project and processes
Experience working with teams / individuals with varied cultural backgrounds & learning styles
Willingness to travel (approximately 10-20%)
Previous omnichannel design experience within FMCG and/or other content rich marketing industry
Previous digital transformation experience and/or other coaching and consulting/advisory type roles enabling others to learn and grow from your experience
Previous use of marketing automation technology and/or other agency experience
Advanced degree, with experience in healthcare and/or pharmaceutical marketing
Experience within oncology and other specialty brands
Medical, Dental and Vision Insurance
Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
401(k) match and annual company contribution
Company paid life insurance
Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
Long Term Incentive Plan for eligible positions
Referral bonus program
Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans
Astellas Pharma US, Inc., is a U.S. affiliate of Tokyo-based Astellas Pharma Inc. Located in Northbrook, Illinois, the company serves as the headquarters for the U.S. and employs nearly 1,200 people. Astellas is a pharmaceutical company dedicated to improving the health of people around the world through the provision of innovative and reliable pharmaceutical products.Our commitment to changing tomorrow is measured not only by our focus on bringing innovative and effective new medicines to patients and physicians, but also by the importance we place on the impact we can make within the communities where we work and live. Astellas supports many causes and has created Changing Tomorrow Day, an annual, worldwide volunteer event, to demonstrate this commitment.