The Academic Planning Coordinator (APC) is responsible for providing academic advising, expediting academic services and recruiting adult and non-traditional students enrolled in online, Syracuse based and Oswego based credit bearing degree and micro credential programs designed for adult and nontraditional students at SUNY Oswego. The APC consults with faculty, and sometimes businesses, to align micro credential program design, scheduling, and outcomes with industry need for skills and competencies. In collaboration with faculty, the APC advises on the development, offering and revision of credit and non-credit micro credentials via online, blended, web-enhanced and in person instruction and remains current with emerging trends in the micro credential field, while working closely with the Dean to ensure campus-wide collaboration in design, launch and implementation of micro credential programs.
The Academic Planning Coordinator (APC) assists students in identifying and understanding issues and procedures related to their educational objectives while taking classes. The APC cultivates strong relationships with inquiries, applicants, students and internal partners such as faculty, department chairs, as well as Extended Learning, Admissions, Registrar, Student Accounts, and Communication & Marketing staff, to provide excellent customer service and communication regarding academic supports for adult and non-traditional students. As the student's liaison, the APC educates students about policies, procedures and requirements to ensure students clearly understand them and have the support needed to succeed. The APC focuses on cultivating student development and empowering students to persist via individualized engagement and course planning.
Responsibilities also include:
Actively recruit students into academic programs by creating presentations, electronic, print and web materials, customizing and utilizing customer relationship management software and cultivating close working relationships with academic departments, faculty and other staff to establish a comprehensive support network for students.
Supports non-traditional students by leading and organizing events that engage students in academic and social supports, facilitates registration and appropriate access for course enrollment and takes steps to ensure student retention and success.
Assist with marketing and recruitment via print, electronic and in-person efforts.
Evaluate program applicants using the CRM, working collaboratively with Admissions Department.
Provide advisement to students on class selection, course planning, course load, academic policies and procedures, academic standing, degree requirements and other academic matters to facilitate timely degree completion and student success.
Maintain current knowledge of courses offered, major requirements, general education and graduation requirements, procedures, rules and regulations and other student services.
Coordinates the administrative approach and reporting components of micro credential programs, including logistics of in person classes, scheduling, tracking/reporting data, awarding electronic badges and facilitating payment.
Communicate with students in a culturally inclusive and competent manner.
Facilitate appropriate referrals to other departments and campus resources including but not limited to student accounts, career services, tutoring and other academic departments.
Thoroughly document all student engagement and communications within the CRM.
Prepares surveys, reports and assessments to ensure effectiveness.
Assist and participate in the development of support services, procedures and practices, which enhance student retention and success.
Assist and participate in the formation and implementation of organizational goals and objectives.
SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan (https://www.oswego.edu/diversity/). As such, the Academic Planning Coordinator will be expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.
To Apply Submit:
2.) Cover letter addressing qualifications
3.) A separate statement addressing how your commitment to the colleges values of diversity, equity and inclusion of underserved populations has been demonstrated in your career experience, professional development or community service (job roles, certification, volunteer work, etc.)
4.) Copy of unofficial (or copy of official) transcript for required degree showing date conferred or program in progress
5.) Contact information for 3 professional references, with at least one reference being a current or former manager (please note – only the 3 references listed in your Interview Exchange application file can be considered and contacted)
The Interview Exchange system requires all application documents listed under “To Apply Submit” be uploaded before you can submit your application for consideration.
Official transcripts and successful completion of a criminal background check will be required prior to appointment. Files must be complete to be considered.
Visa sponsorship not available for this position.
Description of Department: The mission of the Division of Extended Learning is to expand access to the SUNY Oswego experience through the creation, delivery and support of innovative and responsive credit and non-credit programming for diverse audiences via multiple locations, modalities and services. We cultivate collaborative partnerships and provide superior customer service to ensure high quality, lifelong learning opportunities. The Division coordinates offering of a variety of credit and non-credit bearing courses and programs for both nontraditional and traditional students at the Oswego campus, Syracuse Branch Campus, Online, during Summer and Winter terms and at offsite locations. The Extended Learning Divisions portfolio includes online learning program management, instructional design, academic advising and concierge student services. The Division is the home to the SUNY Oswego in the High Schools and Oswego County New Vision programs where eligible high school students are able to concurrently enroll in SUNY Oswego courses for college credit. Extended Learning also is home to the International Language Education Center which coordinates the offering of Intensive English programs offered year round for academically prepared international students who lack sufficient English skills to fully matriculate into a program of study, as well as our successful 40+ year old summer program for students from around the world.
The Division also offers English for Academic Purposes and U.S. Culture courses during traditional semesters for credit based students. Professional development programs are available by contract, on site, or online. The Division is proud to provide academic and support services to active duty military and veterans both online and face to face at the Syracuse and main campus resulting in numerous Veteran Friendly designations. The Division also provides services such as Testing and Proctoring Services, International Student Services, Non-Traditional Student Services and Room Rental at our Syracuse branch campus.
Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive university located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. One of 13 comprehensive colleges in the 64-campus State University of New York (SUNY) system, SUNY Oswego is recognized nationally for its academic quality, focus on student success outcomes, and the growing diversity of its student body. Ranked in the Top Ten among public master’s-level universities in the 2021 “Top Regional Universities in the North” by U.S. News and World Report, SUNY Oswego is also recognized among Princeton Review’s Best Regional Colleges in the Northeast – an honor bestowed on the college every year since 2003.
Inspired by a shared commitment to excellence and the desire to transcend traditional higher education boundaries, SUNY Oswego provides a transformative experience to about 8,000 undergraduate and graduate students. The college offers preeminent academic programs in the arts and sciences, business, communications, and teacher education, and its success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities.
Additional information about SUNY Oswego can be found at www.oswego.edu.
Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy https://www.oswego.edu/human-resources/non-discrimination-policy
In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.
Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing [email protected].
SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at: https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]
Master’s degree by time of appointment
3 years professional work experience
Excellent interpersonal, public speaking and written communication skills
Strong project management, promotion, event planning and organizational skills
Strong analytical skills to assess and evaluate student needs
Ability to provide holistic approaches to advising, leveraging multiple support resources and referral mechanisms promoting retention
Dependability and a flexible schedule allowing for some pre-scheduled evening and weekend work
Positive problem-solving attitude
Demonstrated excellence in customer service
Clearly articulated commitment to diversity and inclusion of underserved populations
Master’s degree in Adult Learning, Higher Education Administration, Counselling, Student Personnel Services, Business Administration, Instructional Design, Communication or related field
Higher Education work experience
Prior experience offering academic advising
Prior experience recruiting higher education students
Prior experience using a customer relationship management system (CRM) in a higher education setting
Prior experience using the student information system (SIS), degree planning software and student retention systems
Knowledge of principles of best practice related to recruitment, advising, retention and success of adult and non-traditional students
Demonstrated work in diversity and inclusion issues, reflective of SUNY Oswego's student population, through professional activity, community service, or professional development
Previous experience teaching or learning online via online courses, hybrid courses or blended programs
Prior experience in educational program development, particularly micro credentials
Experience managing program logistics and operations
With a student body of 8,000 students, the State University of New York at Oswego is large enough to offer more than 110 programs of study yet small enough for students to form lifelong bonds with each other and their professors and mentors. Learning-centeredness is Oswego's organizing principle for decisions about responsibilities, activities, resources, and academic and physical environments as the college addresses the widening missions of public higher education in the 21st century and continues to advance the public good. Students study in the College of Liberal Arts and Sciences; School of Business; School of Communication, Media and the Arts; and School of Education as well as innovative interdisciplinary programs that cross traditional boundaries. Oswego opens doors for students with highly rated experiential learning and study-abroad opportunities.The state has invested more than $800 million in campus renewal at Oswego since 2000, bringing new luster and technologies to old buildings and adding wholly new state-of-the-art facilities. The college's new construction is all designed to meet the LEED Gold standard of the U.S. Green Building Council.Inspired by a shared commit...ment to excellence and the desire to transcend traditional higher-education boundaries, SUNY Oswego strives to be a premier institution that provides a transformative experience to a diverse body of students, empowering them to live ethical and meaningful lives and build a better world. Strong traditionThe college was founded in 1861 as a teacher training school by Edward Austin Sheldon, who embraced and popularized some of the most innovative teaching methods of his day. Oswego became one of the State University of New York's founding members in 1948 and evolved into a full-fledged arts and sciences university college in the SUNY system by 1962, when it entered a period of rapid growth: as enrollment soared, 29 new buildings opened in the 1960s alone.The legacy of 19th century founder Edward Austin Sheldon still underpins the college's identity and invigorates its vision. Sheldon built a powerful public asset to meet the needs of rising populations and was one of the original adopters of experiential learning as a compelling pedagogy. LocationThe college's 690-acre campus, featuring nearly a mile of Great Lake shorefront, is scenic every season of the year. Lake Ontario with its connected waterways and natural beauty is the focal point for world-class sports fishing, outstanding opportunities for outdoor enthusiasts, community parks, living history through maritime museums and Fort Ontario, and festivals like Oswego's Harborfest as well as a thriving port. To the north are the Thousand Islands of the St. Lawrence Seaway, to the south the vineyards of the Finger Lakes. Syracuse is the metropolitan cultural hub for Central New York, a 45-minute drive from Oswego. Its international airport is closer still. SUNY Oswego also has a branch campus in Syracuse, where it offers degree completion programs at the undergraduate and graduate levels.Welcome Videohttps://www.youtube.com/watch?v=BaPSio0v2JYFast Facts http://www.oswego.edu/about/facts.htmlAccreditations http://www.oswego.edu/about/facts/accreditations.htmlInteractive Map http://www.oswego.edu/about/visit/maps/campus/index.html#placemarks//zoom/16/lat/undefined/lon/undefinedFollowing State University of New York at Oswego on Twitter https://twitter.com/sunyoswego