As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Facilities Services is the large and diverse organization that operates and maintains the Seattle campus facilities, grounds, utility distribution, transportation, waste management and environmental sustainability programs, and provides engineering direction for campus construction. Our highly skilled and dedicated staff share a strong sense of stewardship and take pride in working together to support the University’s teaching, research and public service programs.
The Business Innovation & Technology (BIT) and Transportation Services (TS) units currently have an outstanding opportunity for a Senior Computer Specialist. This individual will report to the IT Operations Manager in BIT and will be responsible for the strategy, planning, stewardship, and oversight of day-to-day direction and operations of TS enterprise technology services, which includes several departmental business applications, including the parking technology system.
The Senior Computer Specialist is accountable for all transactional, service, and compliance activities for the TS enterprise technology services. This position has delegated authority to implement policy, practice and procedure for these systems to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation.
This position assists with program planning, development, and system analysis to inform and advise Transportation Services Business Unit Managers with respect to ensuring that department technology is operationally current and efficient. It also assists with reviewing, providing input and communicating information/changes related to high level decision-making.
Under the general direction of the IT Operations manager, this position supervises and mentors one professional IT staff. The position is a working supervisor and performs tasks similar to direct reports and performs related work of a more advanced level. In order to assure alignment of unit technology strategy, planning and stewardship with the larger Transportation Services unit, this position will also communicate and coordinate these activities with the Assistant Director of Transportation Services. The position serves as the lead technologist for the Transportation Services Department providing a broad range of services including but not limited to:
1. Administration and management of 44+ Transportation Services internal/external enterprise technology platforms 2. Project Management for Transportation Services technology maintenance, updates, and implementation 3. Triage, prioritize and escalate department technology requests and direct service needs as appropriate
DUTIES AND RESPONSIBILITIES:
IT Team Lead/Supervisor: Direct supervisory responsibility (conduct hiring, staff development, work allocation, and performance management) for one professional staff member in the Program Operations Analyst role.
Technology: Coordinate and participate in deployment and operation of enterprise technology systems across TS, including the development and administration of procedures for use. Oversee and provide direct service to TS helpdesk operations on the use of these enterprise technologies, assuring that all TS staff have the proper equipment and training to effectively perform their individual job assignments. In collaboration with BIT and TS leadership, coordinate, recommend, and administer the implementation of vendor service contracts as necessary. Maintain the TS Department’s server-level hardware and software or vendor contracts for work to be performed.
Parking Systems/Enterprise Technology Administration: Oversee and support technical development, integrations, maintenance and operation of 44+ dedicated internal and external Transportation Services enterprise technology platforms, including: T2 parking system, and Fleet Assetworks, in addition to systems supported by BIT (e.g. AiM) or regional software handshake systems (e.g. ORCA). Maintain a familiarity with business system functions, structures, and capabilities. Publish regular reports for distribution to TS Managers as well as Executive Leadership in TS, BIT and Facilities to support business decisions.
Vendor Relationship Management: Oversee external vendor relationships and troubleshoot for escalated issues or initial resolution for high-risk scenarios. Collaborate with TS stakeholders, external system vendors, and IT partners to align system needs with TS and IT policies and procedures to meet department requirements. Hold vendors and internal teams accountable to organizational strategies, deadlines, and business needs.
Business Data Analysis: Demonstrates a holistic understanding of business needs and the ability to conduct Transportation Services business assessments and reporting. Assess and identify resource needs for TS services and coordinate with BIT leadership to meet department and University needs and comply with institutional IT expectations.
Project Management: Manage technology projects, which is inclusive of major projects of departmental or institutional significance or limited scope workgroup initiatives. Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate. Comfortable with and expedient in developing project charters, work breakdown structures, timelines/Gantt charts, and communications plans.
Compliance: Ensure organizational compliance with applicable laws and regulations, including institutional and UW technology requirements. Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction.
Service: Engage customers and business partners in the definition of service excellence (“customer pull” approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. Provide top-level service recovery for escalated issues or initial resolution for high-risk scenarios. Represent the department and/or program to business partners and other internal and external stakeholders.
Organizational Leadership: Participate with TS and BIT leadership to ensure that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas. Translate and articulate technology capabilities to TS executive leadership, and organizational strategy to staff in assigned programmatic areas. Articulate a technology vision for assigned programmatic areas that challenges and inspires program staff. Serve as a liaison to greater UW-IT and facilitates coordinated efforts with BIT.
Budget/Financial: Under oversight of the IT Operations Manager, develop and monitor program budget expenditures and consult on multiyear financial plans involving technology investment and expenditures. Ensure that resources are deployed consistent with organizational strategy and plans and that sufficient resources are available to support plan success. Develop and oversee implementation of procedures to ensure transactional accuracy in revenue systems. Monitor programmatic return on resource investment and take actions required to ensure desired results.
Professional Development: Stay abreast of industry trends and practices. Lead and facilitate innovative practices at the University of Washington. Represent the organization to industry peers and partners. May require overnight and/or out of state travel. Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.
Perform other duties, as assigned.
•Demonstrate personal integrity and trustworthiness. •Manage stressful situations and changing priorities effectively. •Anticipate, recognize and resolve problems. •Be responsible and accountable. •Use organizational skills and provide attention to details. •Maintain a positive, optimistic, and success-oriented attitude. •Exercise professionalism, which includes being tactful and courteous. •Exhibit a professional work ethic. •Continuously promote a safe work environment.
•A Bachelor’s degree AND 3-4 years of directly related experience, including developing, implementing, and managing technology systems and IT operations •Supervisory experience required, ideally in the IS/IT environment •Demonstrated computing and information systems knowledge and experience with enterprise applications and server systems platforms including cloud based and SaaS solutions. •Experience with enterprise application selection, procurement, and implementation •Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment •Excellent project management skills; ability to work at both the tactical and strategic levels •Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs •Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures •Demonstrated proficiency with standard productivity software include Microsoft Office Suite, Google Docs/Apps, or equivalent
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Experience with Parking Systems/Transportation industry experience such as T2, Fleet Assetworks and other current industry solutions •Experience with revenue control systems and/or CRMs such as Salesforce •Experience with database platforms and reporting technologies such as SQL, MySQL, Crystal reports, Tableau •Experience in Cloud Platforms including Azure, AWS, or GCP •Project management certification (CAPM, PMP, etc.) •IT service management certification in ITIL
Conditions of Employment:
•Regular and predictable attendance is required. •Must be able to work in a non-smoking environment.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.