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Service Delivery Manager
Position Summary:This role manages end-to-end Operations processes of Service Operations, Service Introduction, and Service Delivery processes by ensuring proactive and efficient operations of our technology solutions used to support the business (keeping all the applications and vendors for those applications running for 2000+ stores as well as eCommerce solutions). This includes managing operations in accordance with Service Level Agreements (SLAs), driving continuous improvement, and managing the quality root cause/ corrective action processes. This position will need to interface closely with the solution teams on the implementation of solutions and on changes. This position will require a strong knowledge of RBS business processes and will oversee the


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