University of Health Sciences and Pharmacy in St. Louis
Location: St. Louis, Missouri
Internal Number: 2386335
Traffic & Operations Manager (33851)
Job Details Job Location : UHSP main campus - St. Louis, MO Position Type : Full-time staff Education Level : Bachelors Degree Travel Percentage : Negligible Job Category : Marketing, public relations
Summary University of Health Sciences and Pharmacy in St. Louis is seeking a strong marketing operations manager. As a member of the External Affairs team, the Strategic Initiatives and Operations Manager is responsible for business, financial and operational activities for External Affairs, including Development and Alumni Relations, Marketing and Communications and the Office of Admissions. The Strategic Initiatives and Operations Manager also coordinates the development and implementation of strategic plans and annual plans of work within External Affairs work groups and leads cross-functional project teams from initial engagement and ideation through implementation and measurement, serving as a singular point of data collection to develop reports on progress toward revenue goals for University leadership.
Within External Affairs work groups, the Strategic Initiatives and Operations Manager will lead high-impact projects to improve existing processes, implement new processes and initiatives, and support institutional objectives. This position is eligible for hybrid remote and on-campus work.
Strategic Planning and Implementation
Serving in a project management role, coordinate the development of strategic plans and annual plans of work across External Affairs, oversee the implementation of strategic initiatives and reporting on success metrics.
Prepare final plans, presentations and reports, and maintain dashboards to support data-informed decision making by the Assistant Vice President for External Affairs, Vice President for University Relations and Enrollment Management and other University leaders.
Facilitate communications between Development, Alumni Relations, Marketing and Communications and the Office of Admissions to support collaboration and efficiencies in operations and business processes.
Operations and Business Management
Plan, organize, and direct the day-to-day operations of External Affairs in functions related to human resource management, business operations, finances and budgeting and asset management.
Prepare, present and review financial reports to support decision making, improve business processes, provide effective management of financial affairs, and ensure compliance with all University financial policies. Exercise independent judgment in decision making pertaining to the development of business processes to effectively manage funds and budgets.
Lead the development of annual budgets, tracking and projections throughout the fiscal year, and prepare quarterly budget reports for Development, Alumni Relations, Marketing and Communications and Admissions.
Serve as a primary vendor contact for contracts, billing and payments, monitoring delivery and quality of services and working to resolve and remediate issues as needed.
Serving as a key contact for the Office of Human Resources, assist with the hiring searches and coordinate other HR processes among External Affairs leadership team (performance reviews, goal development, etc.).
Interpret, implement, and communicate University policies and assist External Affairs staff to develop, implement and support unit-level processes and procedures that achieve compliance.
Serve as primary point of contact for record retention across External Affairs. Evaluate business processes and record retention policies to create internal processes for creating and appropriately maintaining required records.
Participate in the maintenance of departmental project and constituent relationship management systems, tracking time and activities and capturing data as needed.
Partner with the Office of Information Technology to maintain shared electronic files and libraries of departmental, project and constituent records and award, update and revoke access for personnel as needed.
For assigned projects or strategic initiatives, serve as project manager for event planning and execution or the development of publications, web, and interactive media projects, coordinating with a cross-functional team of External Affairs staff and stakeholders across campus.
Manage timelines, production schedules, and the flow of project activities to ensure timely completion and delivery of projects.
Create and maintain all necessary records of the project.
Monitor and report on the project's success.
Assist with management of the University's brand, reviewing materials produced by faculty, staff and students for compliance with brand standards, making recommendations to resolve issues.
Work closely with the Associate Director of Creative Services to educate members of the University community on acceptable use of brand assets and the value of consistent, effective brand expressions, and they will make recommendations to clients to resolve usage that is outside of standards.
Work closely with the Assistant Director of University Communications and Assistant Vice President of External Affairs in creating a cohesive brand voice across audiences and channels.
Policy Development and Compliance
Work to ensure that all activities within the department or on behalf clients and constituents comply with University policies and relevant regulations.
Working with the Assistant Vice President for External Affairs, contribute to the development of institutional policies as needed.
Oversee the Universitys online merchandise and apparel store, as well as physical kiosk locations, to maintain inventory of branded merchandise, develop new designs in response to community feedback and serve as the primary campus contact for vendor partners.
Maintain inventory of daily operational materials and stationery, receive and fulfill orders and process internal billing.
Assist with environmental scanning and social listening and prepare reports for the Assistant Vice President for External Affairs and other executive-level leaders at the University.
Qualifications Education and Experience
A bachelor's degree in business, marketing or related field
Three to five years of project management/traffic and/or business management experience
Experience in utilizing electronic project management systems and constituent relationship management systems
Familiarity with commercial print processes, papers, inks and production types as well as commercial mailing standards and variable data prep
All standards office software (Microsoft Office) with an emphasis on experience in developing financial and activity reports
Content management systems (WordPress, Drupal, Cascade Servers, etc.)
Web-based project management systems (Teamwork Projects, Basecamp, 5PM, etc.)
Strong interpersonal and communication skills (both oral and written), and the ability to communicate effectively and persuasively with colleagues, clients and subjects.
The ability to effectively manage tight deadlines and work well under pressure to maintain a positive professional rapport with students, faculty and staff.
A dedication to lifelong learning to keep pace with quickly changing technologies and best practices.
The ability to work with colleagues and constituents from diverse backgrounds, developing relationships and solving problems with sensitivity and respect.
If this sounds like the job for you here is information on how to apply:
Follow the simple steps to apply online and submit a cover letter, resume/CV and references. Review of applications will begin immediately and continue until the position is filled.
University of Health Sciences & Pharmacy in St. Louis values the benefits of a diverse student body and workforce. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability. The University's employment policy shall be supported through a continuing affirmative action commitment that embodies the standards of equal employment opportunities for all persons. EOE/M/F/Veteran/Disabled.
University of Health Sciences & Pharmacy in St. Louis values the benefits of a diverse student body and workforce. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability. The Universitys employment policy shall be supported through a continuing affirmative action commitment that embodies the standards of equal employment opportunities for all persons. EOE/M/F/Veteran/Disabled.
For more than 155 years, University of Health Sciences and Pharmacy in St. Louis has provided a world-class education for health care leaders and innovators. Since its founding, the campus has been a place where future professionals and practitioners come together to learn, grow, challenge each other, and find new ways to tackle society's most pressing health care problems.
The University offers both undergraduate and professional degrees. Undergraduate degrees prepare students for health professions careers and also serve as the foundation for graduate or professional study, while the University’s Doctor of Pharmacy program prepares students to be leaders and innovators in the profession of pharmacy.
UHSP is an affirmative action, equal opportunity employer. UHSP is a member of the Greater Missouri Higher Education Recruitment Consortium member (HERC), a recruiting resource for positions at regional institutions with job alerts and dual career search features. UHS has been recognized by the Chronicle of Higher Education as a Great College to Work For eight of the past nine years.