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Digital Banking Customer Service Officer
Responsibilities of the Digital Banking Customer Service Officer Providing support to Relationship Managers, Assistant Relationship Managers and Clients across Asia offices with the digital banking app. Escalating these issues with 2nd and 3rd level support. Ensuring the smooth operation of the e-banking applications and e-service applications for all users Requirements of the Digital Banking Customer Service Officer Excellent communication skills Great client servicing skills and an affinity for direct customer contact in the private banking environment Good written and spoken English and Mandarin, with Cantonese being a plus Experience in Private banking environment (online banking) is a plus


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