Systems Administrator 5538BR National Technical Institute for the Deaf NTID Client Services
Detailed Job Description POSITION SUMMARY
Provide systems administration, lab management, and end user support, including specialized support for faculty, staff and student needs regarding technology specific to supporting deaf and hard of hearing individuals.
Manage day to day operations of department computing activities and directs student employee's daily activities. Provides mentoring, instruction and knowledge transfer to student employees and Client Support Specialists.
Confers with faculty and staff to determine types of hardware and software required to support department or computer lab requirements and technology integration.
Responsible for department security administration and ensures adherence to the RIT Information Security Office standards.
Serves on teams and committees to define department needs, both internal to NTID and working with peers within other colleges and ITS.
Performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems.
Oversees or performs systems administration functions in computer environments. Installs new and maintains existing hardware and software.
Responsible for local area networks and computer lab operations.
Writes programs to fulfill requirements, or selects appropriate off-the-shelf software and modifies to suit. Manages project and personnel required to implement selected solutions. Develops and maintains appropriate documentation.
Prepares lab technology and computer systems based communications for faculty, staff and students through various media including Web-based.
Maintains or utilizes telecommunications and data communications protocols.
Continually improves technical knowledge of operating and network environments including multiple platforms; trains faculty, staff and students as necessary on new software and technologies; and enhances customer service and communication skills.
Responsible for department digital signage management and the installation, maintenance and management of the various electronic displays.
DETAILED REQUIREMENTS Computer Systems Administration:
7 physical servers, 43 virtual servers, and approximately 1700 workstations for faculty, staff, and labs, including 200 laptops used to deliver access services to students/faculty/staff for all RIT classes and events.
Provide support for approximately 522 faculty-staff and approximately 1500 students. All department faculty, staff, and students belong to several user groups. Virtual Machine hosting. Desktop support and administration of Mac OSX machines is also required.
Support for faculty and staff mobile devices such as iPhones, iPads, Android phones and tablets, etc.
Support, technology evaluation and recommendation, purchasing and installation for 65 classrooms, labs and meeting rooms
File & Print sharing for faculty, staff, and students.
Software license management.
Remote administration, installation, and configuration services including scripting of software distribution packages.
Creation and scripting of software distribution packages to support security patching and application updates of all PCs, Macs and servers within NTID.
Utilization of the Ivanti management environment for (1) tracking inventory, (2) remote control, (3) packaging/software deployment, (3) computer provisioning/imaging, (4) OS/Application patching, (5) security/compliance, (6) scripting, (7) reporting.
Research, evaluate and recommend new technology for use in 65 classrooms, labs and meeting spaces or by end users including custom developed solutions and coding to support NTID's specialized requirements.
Administer yearly equipment purchasing. Negotiate with vendors to secure best pricing on equipment, coordinate quoting and purchasing by working with appropriate purchasing and financial departments.
Provide support for 4 buildings located in dispersed areas of campus, plus multiple smaller locations for NTID staff located in other colleges within RIT.
Network Administration of registered PCs and network equipment
Anti-Virus & Anti-Spyware
Management of Active Directory, OUs and GPOs
Create security access and restrictions to network resources for approximately 522 faculty-staff and approximately 1500 students. All department faculty, staff, and students belong to multiple user groups which are used to grant access to PC logins, file shares, and printer shares.
File and printer shares
Specialized support for various NTID technologies and equipment:
Real Time Captioning Department for Access technologies (C-Print/Typewell)
Room Tablet technology
Electronic digital displays within the department - Content development and management
Fluke network analyzing equipment
Cameras and microphones
Assisted Listening Devices
Specialized application support, for example AutoCAD, TIMS Electronic Medical Records, Hearing Instrument programming, Inventory, and Scheduling system
Department/College Description Information Security and Technology Services, College Operations, National Technical Institute for the Deaf
Required Minimum Qualifications
Bachelors or equivalent experience, with a technical major, such as engineering or computer science
4 to 7 years experience
American Sign Language - Knowledge of American Sign Language or willingness to learn
Extensive knowledge of Windows OS and Windows Server. Knowledge of Linux and Unix operating systems a plus
Familiarity working within a Microsoft Windows Active Directory environment and using security group policy objects.
Advanced understanding of computer security practices and specific tools that protect computing environments, including a solid understanding of server, network and desktop security.
Troubleshooting hardware issues and replacing parts such as hard drives, memory, motherboards and processors.
Customer support experience.
Familiarity working with imaging deployment software such as Ivanti
Ability to manage multiple projects simultaneously.
Ability to work independently and make effective decisions
System administration proficiency.
Manage employees effectively.
Ability to stay current in new technology.
Extensive knowledge (certifications are a plus) of Microsoft Operating Systems. Experience with Apple operating systems a plus.
Strong knowledge of networking and server administration.
Excellent problem solving skills.
Demonstrated ability to assess client needs and deliver solutions.
Able to deal with stress; demonstrates adaptability and successful multitasking skills.
Strong customer service and communication skills.
Project management experience.
Knowledge of subject matter related to area of support.
Verbal and written communication skills.
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band:
Required Application Documents
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number. The direct link to this posting can be found here: https://sjobs.brassring.com/
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .